CGS Team Lead

We're looking for a Team Lead to lead the CGS team, drive down costs, improve processes, and ensure a smooth guest experience. You'll work with operations teams globally and prioritize tasks to ensure world-class guest experience and team accountability.

Requirements

• Experience managing a team in an operational setting
• Minimum 3 years of experience managing direct reports; hospitality a plus
• Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
• Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
• Great communication skills, able to define clear action steps for their team members and effectively delegate
• Ability to take the initiative and problem solve independently
• Detail-oriented and organized
• Experience in data analysis
• Ability to adapt and flex to shifting priorities
• Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
• Strong ability to establish positive relationships with others
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Basic spreadsheet knowledge required i.e., Google suite
• Experience in a start-up environment preferred
• Must have a flexible schedule and be able to work morning, nights, weekends, holidays, etc., as business requires

Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only)

Originally posted on Himalayas