Staff UX Researcher

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Role Description

We’re seeking a Staff UX Researcher to join our Marketing and Product team to lead research for Collectors, primarily focused on PCGS. We’re looking for an experienced, hands-on researcher who can tackle a variety of strategic projects across the org as it relates to consumers, product experience, and new verticals to inform our growth strategies, go to market approaches and messaging. You’ll report directly to our Head of Product Marketing & Customer Insights and ideally located near Santa Ana, California location or remote. This is a short term assignment currently estimated to be an 6 month engagement, with the potential to convert to full-time.

• Lead and execute user experience research from planning to execution—applying a mix of qualitative and quantitative methods to answer product, design, and business questions.
• Deliver compelling, actionable insights that shape product strategy, user flows, interaction models, and new feature development.
• Collaborate closely with product managers, designers, engineers, and data analysts to embed user insights throughout the product development lifecycle.
• Establish UX research best practices and processes that scale across multiple teams and workstreams.
• Drive generative and evaluative research to support design decisions across web and mobile platforms.
• Represent the voice of the user across different product lines, with a focus on both novice and advanced collectors.
• Champion a culture of user-centricity across Collectors and advocate for accessibility, inclusivity, and usability.

Qualifications

• 6–8 years of experience in UX research, including leading studies independently in cross-functional product teams.
• Deep understanding of research methodologies including usability testing, diary studies, user interviews, ethnographic studies, and surveys; experience with mixed-methods a plus.
• Proven ability to translate research insights into clear, impactful storytelling for technical and non-technical audiences.
• Strong experience collaborating with product managers, designers, and engineers.
• Experience working with digital platforms, ideally in e-commerce, marketplace, or enthusiast communities.
• A strategic thinker with excellent project management skills and comfort working in fast-paced, ambiguous environments.
• Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar.
• Passion for user-centered design and improving complex workflows or specialized user journeys.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; advanced degree a plus.

Requirements

• The salary range for this position is $105,611-$171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
• This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Company Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.