Customer Service Representative Part-Time (Remote)

AdNet / AccountNet, Inc. is a management consulting firm founded in 1990. As an 8(a), WOSB, and WBE owned business, we specialize in high-quality staffing and executive search services. Our mission is to blend the best talent with the evolving demands of the workplace. We are committed to fostering an environment of acceptance and belonging in all of our practices, processes, and relationships.

Role Overview: We are seeking a Virtual Customer Support Specialist to join our team. This fully remote role requires candidates to be located within the contiguous United States. The ideal candidate is professional, empathetic, and able to handle complex customer situations with patience and critical thinking.

Key Responsibilities

• Provide high-quality customer support via calls, addressing complex situations and inquiries.

• Apply critical thinking to assess each caller’s situation while following documented processes.

• Advocate for callers, delivering accurate and unbiased information.

• Manage challenges such as frustrated customers, emotional conversations, and unfamiliar scenarios.

• Collaborate effectively with Tier 2 and Tier 3 support, team members, and leadership in a virtual environment.

• Use company-provided software, systems, and tools efficiently to resolve customer issues.

• Multi-task during calls and follow all documented procedures.

• Complete additional tasks as assigned.

Typical Day

• Working project hours of 9:00 AM – 6:00 PM EST, Monday through Friday.

• Taking consecutive calls from the customer hotline regarding potential fraud and complex issues.

• Following internal processes and procedures to provide accurate guidance.

• Collaborating virtually with team members and leadership to resolve concerns efficiently.

• Maintaining professionalism, empathy, and patience in all interactions.

Qualifications

• High school diploma or equivalent (some college or a degree preferred).

• Ability to pass a criminal background check.

• Minimum of 1 year of relevant customer support experience, preferably involving complex situations or fraud.

• Strong computer and technical skills to access and utilize customer information effectively.

• Excellent verbal and written communication skills.

• Ability to work from home with a dedicated workspace.

• Flexibility to work required hours (Monday – Friday, no weekends).

What We’re Looking For

• Dynamic people skills: professionalism, empathy, respect, patience, and teamwork.

• Critical thinking and problem-solving ability.

• Ability to remain composed and effective in challenging or emotionally charged situations.

Why Join Us: AdNet is committed to creating an inclusive, supportive, and professional environment. You will gain experience handling complex customer issues, working virtually with a collaborative team, and growing your professional skills in a respected management consulting firm.

How to Apply: If you are confident in your ability to succeed as a Virtual Customer Support Specialist, we encourage you to apply today!