Experienced IT Field Support Specialist for Government Contracts – Providing Tier 2 and 3 On-Site and Remote Support for Computer Workstations, Servers, Printers, Peripherals, and Teleconferencing Equipment

Introduction to AT&T Global Public Sector

AT&T Global Public Sector is a leading provider of secure, IP-enabled, cloud-based, network solutions, and professional services to the Federal Government. We are committed to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. As a trusted partner to the government, we offer a unique opportunity for IT professionals to work on challenging projects that make a real difference in the lives of citizens.

Job Overview

We are seeking an experienced IT Field Support Specialist to join our team in Columbia, Maryland. As an IT Field Support Specialist, you will play a critical role in providing Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment to our end-user community. This is an excellent opportunity for someone who is passionate about IT and wants to work on a wide range of technical projects.

Key Responsibilities

• Conduct site surveys and assess current site configuration and user requirements
• Analyze existing requirements and prepare specifications for hardware acquisitions
• Prepare engineering plans and site installation Technical Design Packages
• Develop hardware installation schedules and prepare drawings documenting configuration changes at each site
• Prepare site installation and test reports
• Configure computers, communications devices, and peripheral equipment
• Train site personnel in the proper use of hardware
• Build specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems
• Update technical drawings using AutoCAD software as needed

Required Qualifications

To be successful in this role, you will need to have:

• High school diploma or equivalent and 3-5 years of experience in IT field support
• 8570 Certification
• TS/SCI with polygraph clearance
• Strong technical skills in installing, repairing, and troubleshooting computer hardware and peripherals
• Experience with Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
• Ability to manage time and priorities effectively
• Ability to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiarity with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Outstanding communication skills to relate with team members and support workers

Preferred Qualifications

While not required, the following qualifications are preferred:

• Security + certification
• Experience with IT service management frameworks such as ITIL
• Knowledge of network protocols and architectures
• Experience with cloud-based technologies such as Azure or AWS
• Strong understanding of cybersecurity principles and best practices

Career Growth Opportunities and Learning Benefits

At AT&T, we are committed to the growth and development of our employees. As an IT Field Support Specialist, you will have access to a wide range of training and development opportunities, including:

• On-the-job training and mentorship
• Formal training programs in IT service management and cybersecurity
• Opportunities to work on complex and challenging projects
• Collaboration with experienced IT professionals
• Access to the latest technologies and tools

Work Environment and Company Culture

At AT&T, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is supportive, collaborative, and fun. As an IT Field Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional service to our customers.

Compensation, Perks, and Benefits

We offer a competitive salary range of $57,200 - $86,100 per year, depending on experience and qualifications. In addition to your salary, you will also be eligible for a wide range of benefits, including:

• Medical, dental, and vision coverage
• 401(k) plan with company match
• Tuition reimbursement program
• Paid time off and holidays
• Paid parental leave
• Paid caregiver leave
• Additional sick leave beyond what state and local law require
• Adoption reimbursement
• Disability benefits (short-term and long-term)
• Life and accidental death insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

Conclusion

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Field Support Specialist at AT&T, you will have the chance to work on complex and challenging projects, develop your skills and knowledge, and be part of a dynamic team that is passionate about delivering exceptional service to our customers. Don't miss out on this opportunity to join our team and start your future with AT&T today!