Experienced Customer Support Representative – TurboTax Seasonal Contract – Remote Opportunity
Are you a customer-centric individual with a passion for technology and a knack for problem-solving? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team as an Experienced Customer Support Representative for Intuit TurboTax's seasonal contract. As a remote contractor, you'll have the flexibility to create your own schedule and work from the comfort of your own home, providing top-notch support to our valued customers.
About Working Solutions
At Working Solutions, we're dedicated to delivering exceptional customer experiences through our team of skilled and passionate independent contractors. As a leading provider of customer support solutions, we're committed to empowering our contractors to succeed in a dynamic and ever-changing industry. With a focus on flexibility, growth, and support, we're the perfect partner for those seeking a fulfilling and challenging career in customer support.
Key Responsibilities
As an Experienced Customer Support Representative, you'll be responsible for providing world-class support to Intuit TurboTax's customers via various support channels, including:
- Phone support with video chat capability
- Traditional chat support
Your primary objectives will be to:
- Assist customers with software navigation and troubleshooting
- Help customers locate prior returns and amendments
- Escalate calls when necessary to ensure seamless customer experiences
Why Join the WooHoo! Crew?
As a contractor with Working Solutions, you'll enjoy a range of benefits, including:
- Flexibility: Create your own schedule and work from the comfort of your own home
- Growth Opportunities: Expand your skillset and broaden your horizons while providing exceptional customer service
- Supportive Environment: Our team is dedicated to helping you succeed in your role
- Competitive Earnings: Earn up to $19 per hour, plus incentives, during peak periods
Earnings Potential
As a contractor with Working Solutions, you'll have the opportunity to earn a competitive hourly rate, plus incentives, during peak periods. Our earnings potential is as follows:
- Earn up to $19 per hour, plus incentives
- Peak rates apply January - April
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
Schedule
This seasonal contract starts in January and runs through April 15th, 2024. As a contractor, you'll have the flexibility to create your own schedule, with available hours between 7 am and 11 pm CST, Monday - Sunday. Weekday and weekend options are available.
Skills and Qualifications
To succeed in this role, you'll need:
- A sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Work Environment Requirements
As a contractor, you'll need to ensure that your work environment meets the following requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
To perform your duties, you'll need:
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
- A webcam will be loaned to each contractor to be used for the duration of the contract
Important Information
Please note that we are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship
The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job