PMS Productivity Lead

The Role:

The Productivity Lead supports our hotels through the first two weeks of the transition onto Opera Cloud PMS. They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. Working closely with the deployment team to provide continuous feedback to evolve and improve the role out for future deployment

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Key Responsibilities:

• Recommends training of our business practices in relation to Rooms systems and brand standards.
• Perform evaluations of system adoption and performance
• Coordinating with vendors to ensure appropriate response times to inquiries,
• Host remote Q&As, and deliver training webinars to our hotels.
• Liaise with the colleague on-site and off-site for successful installation of the property systems.
• Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow.
• Support colleagues during project development, beta testing, and immediately after new system installation.
• Ability to study and review system configuration and adoption from a remote standpoint leading into hotel system operational guidance.
• Leading a hotel management team through a system end hotel transition.
• Ability to conduct User Acceptance Testing of software releases.
• Ability to establish and foster relationships with vendors to achieve property system resolutions.
• Oversight of business-related and projects adoption activities for systems – Hotel Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications.

Requirements:

• 4+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations.
• 2+ years of Opera PMS experience. Both front end and configuration.
• Experience in delivering and preparing training.

Preferred Skills:

• Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing.
• Hotel department head experience.
• Experience in conducting classroom training and preparing training documentation.
• Ability to troubleshoot and problem-solve system and business practice issues.

Originally posted on Himalayas