Experienced Part-Time Remote Customer Service Agent – Phone, Email, and Live Chat Support Specialist
Join Our Team and Experience the Best in Customer Service
Are you a customer service professional looking for a challenging and rewarding role that offers the flexibility of working from home? Do you have a passion for delivering exceptional customer experiences and a proven track record of providing top-notch support? If so, we want to hear from you! At our company, we pride ourselves on being one of the industry's best places to work, as recognized by our excellent reviews on Indeed and Glassdoor. We're a Full-Service Customer Touchpoint Management firm that has been helping our clients understand, manage, and execute top-shelf customer experiences for over 30 years. Our team is dedicated to making our clients visionary leaders in their industry, and we're looking for talented individuals like you to join our ranks.
About the Role
We're seeking experienced part-time remote customer service agents to join our team and provide exceptional support to our clients' customers via phone, email, and live chat. As a key member of our team, you'll be responsible for:
- Receiving incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions, resolving concerns, and assisting with using a product
- Providing medium to light tech support to assist callers with password resets or locating purchased items via client site
- Recommending additional products and services based on customer need and request
- Recommending system improvements based on knowledge of system issues
- Adhering to our 3 A's: Attendance, Attitude, and Aptitude
What We're Looking For
* Seasoned remote contact center agents with previous experience in providing end-user phone and email support in a remote contact center environment
- Proven ability to deliver comprehensive, extremely high-quality, personalized customer service
- Excellent written and verbal communication skills, including the ability to listen actively to sensitive information
- Ability to operate in a high-volume, metrics-driven contact center environment
- Strong multi-tasking skills and ability to meet strong production deadlines
- Experience with InContact, Zendesk, Slack is beneficial but not required
- Bilingual in Spanish is a major plus
- Ability to work in a fast-paced environment and juggle multiple priorities
- Strong "phone voice" with proper diction and the ability to "hear you smile"
Requirements
* Dedicated remote working space with no background noise
- Ability to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
- Own dual monitors and noise-cancelling headset
- High ethical standard of confidentiality due to the sensitive nature of our clients' information
- Ability to pass ongoing strict Federal, State, County/City Background Investigations
What We Offer
* Paid training
- Part-time schedule (12:00pm - 5:00pm EST, Monday-Friday)
- 20-25 hours per week
- $17.00 per hour
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
- Opportunity for advancement and non-phone time tasks
- Average employee tenure of 14 years
Join Our Team Today!
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now!
Apply Job!
About Our Company
Our company is a Full-Service Customer Touchpoint Management firm that has been helping our clients understand, manage, and execute top-shelf customer experiences for over 30 years. We're committed to making our clients visionary leaders in their industry, and we're looking for talented individuals like you to join our ranks.
Why Work with Us?
* We're one of the industry's best places to work, as recognized by our excellent reviews on Indeed and Glassdoor
- We offer a challenging and rewarding role that allows you to work from home
- We provide paid training and opportunities for advancement and non-phone time tasks
- We offer a competitive salary and benefits package
- We're committed to making our clients visionary leaders in their industry
What Our Clients Say
* "Our company has been working with [Company Name] for over 10 years, and we've seen a significant improvement in our customer satisfaction ratings. Their team is dedicated, professional, and always willing to go the extra mile to ensure our customers receive the best possible service."
- "I've been working with [Company Name] for 5 years, and I've seen firsthand the impact they've had on our business. Their team is knowledgeable, friendly, and always willing to help. I highly recommend them to anyone looking for a top-notch customer service solution."
Join Our Team Today!
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now!
Apply Job! Apply for this job