Experienced External Support Engineer – Content Tools and Workflow Expert

Join blithequark, a global leader in innovative entertainment and media, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the internal development team. As a key member of our support team, you will be responsible for providing top-notch technical support, creating reference materials, and advocating for tool and workflow improvements. If you have a passion for problem-solving, excellent communication skills, and a drive to deliver exceptional results, we want to hear from you.

About blithequark

At blithequark, we are committed to delivering exceptional entertainment experiences to our millions of subscribers worldwide. Our innovative approach to content creation, distribution, and consumption has revolutionized the way people enjoy movies, TV shows, and original content. As a company, we value creativity, innovation, and collaboration, and we are always looking for talented individuals who share our passion for excellence.

Job Summary

As an External Support Engineer at blithequark, you will be responsible for providing technical support to content teams, creating reference materials, and advocating for tool and workflow improvements. You will be the first point of contact for content teams when they encounter issues with tools, and you will work closely with the tools engineering team to resolve these issues. Your expertise will help us improve the efficiency and quality of our content creation processes, and your passion for problem-solving will drive us to deliver exceptional results.

Key Responsibilities

* Provide technical support to content teams in regards to the use of content tools, including troubleshooting and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• Unity 3D game and tool development experience

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• 5 years' experience in delivering production-level code in a professional environment

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - $325,000.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a global leader in innovative entertainment and media
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers portal. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Contact Us

For more information about this role or to discuss your application, please contact our HR team at [insert contact email or phone number]. Apply for this job