HR Customer Service Representative

We are hiring for 100% remote HR Call Center Customer Service Reps for a well-known tech company based in Seattle, WA.

Job Description

Join a dynamic team where every day is still Day One. We are committed to being Earth's Best Employer, and we need talented, bright, and driven individuals to help us achieve that goal. As part of the My HR Live Support team, you will have the opportunity to make a meaningful impact on the lives of employees around the world. Our team provides best-in-class Leave of Absence, Disability, and HR services to employees globally, ensuring accurate, consistent, and timely responses through various contact channels such as phone, web case, and chat.

Responsibilities

• Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer focus.
• Receive and resolve inquiries via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related issues.
• Use available documentation such as FAQs, knowledge base articles, and standard operating procedures to resolve inquiries, escalating when necessary.
• Build customer trust through empathetic, personalized conversations, adjusting case management plans as needed.
• Respond to employee issues during leave events, ensuring appropriate communication and documentation.
• Use critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
• Collaborate with partner teams to resolve cross-functional issues and update policies.

Essential Skills

• Customer service experience
• Proficiency in Microsoft Office
• Strong communication skills
• Ability to demonstrate empathy
• Research skills to find answers and information

Additional Skills & Qualifications

• Experience in HR-related roles
• Ability to manage confidential and sensitive information
• Proven ability to adjust to changing workloads
• Problem-solving and organizational skills

Work Environment

This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. A dedicated workspace at home is required to successfully perform the role and responsibilities. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 23, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job