Hotel Front Desk Agent/Full Time – Amazon Store
September 25, 2025
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Award Winning Hotel
- #1 Best Historic Hotel in America-USA Today 2021 & 2022
- #1 Best Historic Hotel-Historic Hotels of America
- Voted best hotel in the Lehigh Valley-Trip Advisor
- Awarded as Top Workplace-Morning Call
- Medical, Dental and Vision Insurance with hotel paying a large portion
- Generous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salary
- Bonus incentive programs
- 401k with matching funds
- Hotel provided life insurance
- Hotel discounts through Historic Hotels of America
- Strong customer service orientation
- Strong listening skills and patience
- Ability to deal well with people in a professional and courteous manner
- Excellent phone skills
- Experience with hotel software preferred
- Provide a first-rate guest experience
- Provide information to guests about hotel policies, services and amenities
- Respond to requests from guests for assistance and information about the local area
- Selling and up-selling rooms to “walk-in” customers
- Communicate with the sales department to ensure knowledge of key accounts and groups
- Entering/changing reservation information on the computer system
- Posting charges to guest accounts
- Processing payments from guests
- Closing, balancing and making necessary corrections to guest accounts
- Counting and balancing cash, credit cards and direct bill accounts
- Listening for or anticipating and responding to guest complaints
- Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
- Maintaining daily logs
- You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
- Ability to work weekends and holidays