Experienced Full Stack Customer Care Specialist I – Technical Support & Remote Customer Experience for Blithequark's Innovative Communications Solutions

Join the Blithequark Family: Where Connections Matter

At Blithequark, we're passionate about creating remarkable connections between our customers and our associates. We're on a mission to make these connections a commonplace experience, and we need talented individuals like you to help us achieve it. As a Customer Care Specialist I - Technical Support, you'll be part of a customer experience-driven team that shares your passion for connectivity and helping others.

About Blithequark

Blithequark is a leading communications company that's been building and evolving world-class businesses since 1898. We're part of the Blithequark family of businesses, which includes Blithequark Communications and Blithequark Automotive. Our primary divisions are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

The Opportunity

We're looking for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity and customer experience. As a Customer Care Specialist I - Technical Support, you'll work from the comfort of your own home, providing top-notch technical support to our customers. You'll be a real-time troubleshooter, helping customers navigate challenges with clarity and professionalism. From changing passwords to setting DVRs, you'll be the go-to expert for our customers.

What You'll Do

• Provide technical support to customers via phone, email, or chat
• Troubleshoot technical issues with customer equipment and services
• Assist customers with setting up and using their equipment and services
• Resolve customer issues in a timely and professional manner
• Provide world-class customer service and exceed customer expectations
• Assess customer needs and suggest products and services
• Adjust billing and arrange product solutions as needed
• Think and act in ways that put our customers first

Requirements

Minimum Qualifications:

• High school diploma, GED, or relevant work experience
• 6 months of experience providing customer service or selling products and services
• You must live in Wichita, KS, Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Rhoades, VA or a surrounding community within those states
• You must have a high-speed internet connection available in your home

Preferred Qualifications:

• 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
• 6+ months of experience working in a position that requires meeting sales goals
• Keen aptitude for helping customers and a customer experience focus
• 1-2 years of work experience in a customer service role, not necessarily specific to call centers
• Enthusiastic and personable, with the ability to adapt and thrive in constant change
• Previous telecommunications experience

What We Offer

Competitive Compensation and Benefits:

• Earn an hourly rate of $18.00
• Earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am
• Comprehensive medical benefits
• 401(k) with company match
• Paid Time Off (PTO)
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Free Internet and discounts on other Blithequark services valued at up to $300 per month

Growth and Development Opportunities:

• Opportunities to learn and train to sharpen your skills
• Explore opportunities within the Blithequark family of businesses
• Collaborative and innovative work environment
• Diverse and inclusive culture

Why Join Blithequark?

At Blithequark, we're committed to creating a world that is smarter and more connected. We're looking for talented individuals like you to join our team and help us achieve our mission. As a Customer Care Specialist I - Technical Support, you'll be part of a team that's passionate about customer experience and dedicated to providing top-notch technical support.

How to Apply

If you're excited about the opportunity to join Blithequark and make a difference in the lives of our customers, apply now! We can't wait to hear from you.

Apply Job!