Experienced Customer Service Representative – Delivering Exceptional Experiences in a Remote Setting

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are the same? If so, we invite you to join blithequark's team of dedicated customer service professionals as a Remote Customer Service Representative.

About blithequark

blithequark is a leading provider of technology and communications services, transforming the way we connect across the globe. As a diverse network of people driven by our shared ambition to shape a better future, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

What You'll Be Doing

As a Customer Service Representative at blithequark, your ultimate goal is to deliver a positive experience that solves customers' challenges in one call. While working to resolve issues, you'll also help to drive sales on products and services that will keep them happy and connected. You'll be the face of blithequark, providing exceptional customer service and support to our valued customers.

What's in It for You

As a valued member of our team, you'll enjoy a total rewards package that includes:

• Up to $8k / year in tuition assistance to help you achieve your career goals
• A 401(k) savings plan with company match to secure your financial future
• 8 weeks parental leave to support your family's well-being
• 50% off your blithequark wireless service to stay connected on the go
• And many more benefits to support your overall well-being

What We're Looking For

We're seeking problem-solvers who lead with empathy, responding to customers' complex challenges with patience and care. You'll need to be motivated by change, embracing new tools and approaches to better serve our customers. Specifically, we're looking for:

• Problem-solvers who lead with empathy
• Motivated individuals who thrive in a fast-paced environment
• High school diploma or GED
• One or more years of customer service or sales experience
• Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays)
• Meet all home office requirements and be located in the state of [insert state]

Preferred Qualifications

While not required, we're looking for individuals with:

• Demonstrated self-discipline, time management, and ability to collaborate virtually
• Experience resolving customer issues, billing, and/or handling product Q&A
• Interest in learning new technologies
• Experience promoting and/or selling products and services
• Demonstrated communication skills

Where You'll Be Working

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. To ensure your success, you'll need to have a private workspace free of distractions. We'll provide:

• A monthly monetary stipend for internet service
• Computer equipment
• Desk and chair options after successful completion of training

Home Office Requirements

You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable. For specific details on blithequark's home office requirements, please visit our website.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

COVID-19 Vaccination Requirement

blithequark requires new hires to be fully vaccinated against COVID-19. We provide reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).

How to Apply

If you're looking for a career that challenges and inspires you, apply today. Once you've submitted your application, you may be required to take an assessment (30 minutes) and record audio responses to interview questions (30 minutes). If you're selected to move forward, one of our recruiters will be in touch. Don't miss this opportunity to join blithequark's team of dedicated customer service professionals. Apply now and take the first step towards a rewarding career that makes a difference in the lives of our customers. Apply Job! Apply for this job