Experienced Manager of Operations Process - Customer Experience - Remote

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our stores and field operations. As a key member of our Operations Strategy Team, the Manager of Operations Process - Customer Experience will play a pivotal role in driving process improvements that support the needs of our stores and field teams. If you're a seasoned operations professional with a passion for process excellence and customer-centricity, we want to hear from you!

About blithequark

blithequark is a leading retail organization dedicated to providing unparalleled customer experiences through innovative store operations and field strategies. Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we're now seeking a talented Manager of Operations Process - Customer Experience to join our team.

Key Responsibilities

As a Manager of Operations Process - Customer Experience, you will be responsible for:

• Analyzing complex problems and communicating effective solutions to the team and the field, ensuring seamless execution and resolution.
• Developing and implementing process improvements that drive value to our stores' bottom line, managing core store operations projects and process enhancements.
• Managing day-to-day processes related to your area of responsibility, creating and maintaining project work plans, and identifying and mitigating roadblocks.
• Responding proactively to unanticipated store needs, managing action steps necessary for successful execution of strategic projects and process improvements.
• Building strong partnerships with the field and stores, communicating effectively and providing high-level insights and recommendations based on industry, business, competitive landscape, and consumer data analysis.
• Providing guidance and training specific to your area of expertise, collaborating with findings from data, and making verbal and written recommendations.
• Maintaining a deep understanding of specific operations and processes within store operations, staying up-to-date on industry trends and best practices.

Direct Manager/Direct Reports

As a Manager of Operations Process - Customer Experience, you will be responsible for leading a team of 2-5 Business Analysts, providing guidance, support, and development opportunities to ensure their success. You will also be expected to:

• Direct and indirect reports, typically including 2-5 Business Analysts.
• Frequent persuasion or influencing of others, assigning and reviewing work, and considering diverse options or procedures when solving problems.
• Determining priorities and defining what should be done and how to do it, once given general assignments.

Travel Requirements

As a remote employee, you will be required to travel occasionally, with overnight travel less than 10% of the time.

Physical Requirements

The majority of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.

Working Conditions

You will be working in a comfortable indoor area, with occasional exposure to demanding deadlines, quotas, and difficult situations.

Minimum Qualifications

* Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* PMI certification preferred.

• 3 years of retail experience or process management in a related area.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 5 years of experience in operations, retail, or a related field.

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None.

Preferred Leadership Experience

* None.

Certifications

* None.

Competencies

* Strong business, functional, and/or store knowledge for your area of responsibility.

• Leadership and management experience preferred.
• Strong operations, retail, and/or field experience required.
• Ability to partner/communicate well with the field/stores.
• High sense of urgency in responding to field needs.
• Strong big picture; strategic thinking skills.
• Strong quantitative skills, such as statistics and data analysis.

What We Offer

As a Manager of Operations Process - Customer Experience at blithequark, you will enjoy:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and experienced operations professional with a passion for customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job