Experienced Customer Care Representative – Cannabis Industry Call Center
Are you passionate about delivering exceptional customer experiences and working for a company that's pushing the boundaries of innovation in the cannabis industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Care Representative to join our team, and we're excited to offer a unique opportunity to be part of a company that's shaping the future of well-being.
About blithequark
blithequark is a leading multi-state cannabis company that's committed to pioneering a new paradigm of well-being for all people, everywhere. With a presence in three markets – Florida, Massachusetts, and Texas – we're dedicated to building a global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
What You'll Be Doing
As a Customer Care Representative at blithequark, you'll be one of the first interfaces between our company and our customers, and you'll play a critical role in ensuring that every patient and customer has a positive experience with our products and services. Your responsibilities will include:
* Responding to and resolving customer questions, requests, and complaints via phone, email, and chat
* Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
* Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner
* Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
* Maintaining an understanding of our cannabis-based therapeutics, and services provided by the Company
* Educating patients on the processes of registration, renewals, lost registration documents, etc.
* Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
* Maintaining awareness of patient input and suggesting changes to improve service or product
* Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
* Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system and communicating changes to physicians
Experience and Skills You'll Bring
To be successful in this role, you'll need:
* Age 21 or over
* High School Diploma or equivalent
* Valid Government-Issued Photo ID
* Customer-focused orientation and a true desire to make every customer happy
* 1+ year Retail/Customer Service experience
* Proficient in Microsoft programs, Word, Excel, Outlook
* Ability to work quickly, prioritize tasks and stay calm under pressure
* Comply with blithequark's current policies and procedures and applicable state and local laws
Preferred Qualifications
* Prior dispensary experience or cannabis knowledge
* Kustomer & Amazon Web Services application knowledge
* 1+ year working in a remote phone center/call center customer care setting/inbound calls
What You'll Get
As a valued member of our team, you'll enjoy:
* Employee discount
* Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
* Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
* Tuition Reimbursement Programs
* Pet Insurance
* Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
Our Culture and Values
At blithequark, we're united by our vision, mission, and values:
* Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
* Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
* Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
Why Join Us?
If you're passionate about delivering exceptional customer experiences and working for a company that's shaping the future of well-being, we want to hear from you! Join our team and become part of a dynamic, fast-paced environment where no two days are ever the same. Apply now and take the first step towards a rewarding career with blithequark!