Experienced Full Stack Customer Service Specialist – Providing Exceptional Support and Career Development Opportunities at Blithequark

About Blithequark

At Blithequark, we're dedicated to delivering top-notch services and support to our customers, and we're looking for a highly skilled and compassionate Customer Service Specialist to join our team. As a leading organization in the industry, we're committed to providing a dynamic and inclusive work environment that fosters growth, learning, and success. Our mission is to make a positive impact on the lives of our customers, and we're seeking a talented professional to help us achieve this goal.

Job Summary

We're seeking an experienced and customer-focused Customer Service Specialist to provide exceptional support to our customers and employers within our service area. As a key member of our team, you'll be responsible for conducting initial assessments of customer needs, providing services and referrals, and ensuring seamless communication with employers and customers. If you're passionate about delivering outstanding customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity at Blithequark.

Key Responsibilities

• Interview customers and conduct initial assessments of their needs, providing services and referrals as necessary
• Evaluate education, training, and experience to properly register applicants in the appropriate database
• Provide instructions and assistance to customers utilizing various computer systems and programs, including Employ Florida and Florida's RECONNECT system
• Screen and refer qualified applicants to available job openings and/or training opportunities, perform job development contacts, and provide labor market information
• Provide employment counseling as needed, refer to testing and/or other supportive services, and follow up with claimants enrolled in the Reemployment Services and Eligibility Assessment (RESEA) program
• Process job orders using information obtained from employers, compile job descriptions, accurately code occupations and industries, and perform file searches for qualified applicants
• Monitor job orders, maintain timely contact with employers, and verify referral results to document in job orders
• Ensure data is entered into Employ Florida in a timely manner, as required by state and local guidelines
• Provide RESEA services on a scheduled basis, including mailing letters to applicants and entering data into the Employ Florida system
• Make initial contact with eligible trade-affected individuals, review applications, collect documentation, and conduct initial assessments of eligibility for services
• Refer eligible individuals to appropriate staff for comprehensive assessment and assist with pulling together information needed for TAA Information Meetings
• Perform other related duties as required or assigned

Requirements and Qualifications

Essential Qualifications:

• Must have a strong passion for delivering exceptional customer service and a desire to make a positive impact on the lives of customers
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, employers, and colleagues
• Strong analytical and problem-solving skills, with the ability to evaluate customer needs and provide services and referrals as necessary
• Proficiency in using computer systems and programs, including Employ Florida and Florida's RECONNECT system
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities

Preferred Qualifications:

• Previous experience in customer service, workforce development, or a related field
• Certification as a Workforce Development professional (Tier 1) or willingness to obtain within 6 months of appointment
• Experience working with diverse populations, including veterans, individuals with disabilities, and low-income individuals
• Strong knowledge of labor market information, employment trends, and workforce development programs

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Strong attention to detail and organizational skills
• Proficiency in using computer systems and programs
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to providing our employees with opportunities for growth and development. As a Customer Service Specialist, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback from experienced professionals
• Opportunities for professional development and advancement
• Access to cutting-edge technology and systems
• A dynamic and supportive work environment

Work Environment and Company Culture

At Blithequark, we're proud of our positive and inclusive work environment. Our company culture is built on:

• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and engagement
• A collaborative and team-oriented approach
• A passion for delivering exceptional customer service
• A dynamic and supportive work environment

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary: $33,760.00
• Opportunities for bonuses and performance-based incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!