Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

Are you a motivated and customer-focused individual seeking a career in a dynamic and supportive team? Do you have a passion for delivering exceptional service and a growth mindset that drives you to learn and grow with a company? If so, we invite you to join blithequark, a leading provider of remote fractional CSRs to home service businesses, as an Experienced EST Fully Remote Customer Service Specialist.

About blithequark

At blithequark, we are dedicated to making a difference in the lives of people in the trades by providing innovative solutions to support home service businesses. Our team is passionate about serving our clients and their employees with genuine care, helping them succeed in their endeavors. We believe in fostering a culture of growth, collaboration, and innovation, and we are excited to welcome like-minded individuals to our team.

Who We Are Looking For

We are seeking a highly motivated and customer-focused individual to join our team as an Experienced EST Fully Remote Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, managing day-to-day scheduling operations, and contributing to the growth and success of our company. If you have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

As an Experienced EST Fully Remote Customer Service Specialist, you will be responsible for the following key tasks:

• Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
• Coordinate and schedule technicians for service calls, installations, and repairs.
• Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
• Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
• Organize documents, invoices, and client records.
• Process customer payments and follow up on overdue accounts.
• Assist in the setup and implementation of ServiceTitan or similar dispatching software.
• Contribute to additional tasks to support the company's growth.

Minimum Qualifications

To be successful in this role, you will need to possess the following minimum qualifications:

• Experience in scheduling or dispatching
• Experience in a similar industry such as plumbing, HVAC, or electrical services is a plus
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass background check

TECH REQUIREMENTS

To ensure your success in this role, you will need to meet the following technical requirements:

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday - Friday, 8am - 5pm EST
• 40 hours work per week
• High school or equivalent education required
• None to 2 years of experience required

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation. As a member of our team, you will have opportunities to:

• Develop your skills and knowledge in a fast-paced and dynamic environment
• Work with a talented and motivated team that is passionate about delivering exceptional service
• Contribute to the growth and success of our company
• Enjoy a competitive compensation package and benefits
• Take advantage of professional development opportunities to advance your career

How to Apply

If you are a motivated and customer-focused individual seeking a career in a dynamic and supportive team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our hiring team will review your qualifications and contact you if we have any questions.

Note

We know you will be eager to check the status of your application, but we ask that you allow our hiring team time to process all of the amazing candidates that apply. Please do not call, as this will disqualify you from the process. Our hiring team will reach out to you if they have any questions.

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