Technical Customer Support Representative – Join blithequark's Pioneering Team in Revolutionizing Computer Gaming
Are you passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technology? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a trailblazing company that's redefining the standards in computer gaming. As a Technical Customer Support Representative, you'll be an integral part of our team, working closely with customers to resolve technical issues and provide unparalleled support.
About blithequark
blithequark was founded in August 2022 by a team of industry veterans and content creators with a shared vision of pushing the boundaries of computer gaming. Our mission is to create products that not only exceed customer expectations but also set a new standard for customer service, build quality, and cable management. With a focus on affordability and accessibility, we're committed to making high-performance gaming computers available to everyone.
Schedule and Work Environment
As a Technical Customer Support Representative, you'll work a flexible schedule from Tuesday to Saturday, preferably from 10am to 6pm CT. Our work environment is designed to foster collaboration, creativity, and innovation. You'll have the opportunity to work from home, enjoying the comfort and flexibility that comes with remote work. Our team is passionate about delivering exceptional results, and we're committed to providing a supportive and inclusive work environment that encourages growth and development.
Job Duties
As a Technical Customer Support Representative, your primary responsibilities will include:
- Identifying, investigating, and resolving customer questions or problems with computer software and hardware
- Providing email, chat, and telephone support to end-users experiencing technical difficulties
- Applying knowledge of computer software, hardware, and procedures to solve problems
- Guiding users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
- Identifying and escalating support situations requiring urgent attention
- Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
- Staying current with product upgrades, system information, and business updates
- Collaborating with other team members to research and resolve problems
- Performing other related duties as assigned
Required Skills and Abilities
To succeed in this role, you'll need to possess:
- Proficiency with or the ability to quickly learn an array of computer hardware and software
- A thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- A professional and pleasant telephone manner
- The ability to explain technical issues to technical and non-technical customers
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office Suite or related software
- A willingness to have telephone conversations monitored for quality assurance
Education and Experience
While not required, we prefer candidates with:
- An Associate's degree in Computer Science or a related field
- 2+ years of experience in customer technical support
Physical Demands
As a Technical Customer Support Representative, you'll need to be able to:
- Sit for the duration of the workday
- Use a keyboard, headset, and computer monitor for the workday
Benefits and Perks
At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
How to Apply
If you're passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technology, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of innovators and problem-solvers at blithequark. Apply Now! Apply for this job