Experienced Bilingual Customer Success Manager – Global Merchant Risk Onboarding and Monitoring Solutions

Are you a results-driven, customer-focused professional with a passion for delivering exceptional service and driving business growth? Do you have a proven track record of success in customer success, business development, or a related field, with a strong understanding of the payments industry and risk management? If so, we invite you to join blithequark, a pioneering leader in merchant risk onboarding and monitoring solutions, as our next Customer Success Manager – Bilingual.

About blithequark

blithequark is the unrivaled pioneer and leader in merchant risk onboarding and monitoring solutions for the payments industry since 2004. We combine modern technology with 20 years of unique merchant data and tenured risk expertise to help merchant payments providers grow their businesses while avoiding costly fines and reputational damage. Our commitment to delivering exceptional customer service has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Customer Success Manager – Bilingual at blithequark, you will serve as the main point of contact for our clients, providing comprehensive account management, training, and support to ensure client satisfaction and retention. You will work collaboratively with Sales, Marketing, Operations, and other cross-functional teams to drive business growth and deliver exceptional customer experiences. This is a full-time, remote position available to candidates in the United States, with a salary range of $65,000 - $75,000 based on experience, background, and location.

Key Responsibilities

* Serve as the primary point of contact for clients, providing comprehensive account management, training, and support to ensure client satisfaction and retention

• Manage account setup and train newly boarded clients on our products and services
• Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention
• Educate existing clients on the value of additional blithequark services and solutions
• Identify, investigate, track, and resolve inquiries and issues in a professional manner
• Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders
• Manage time well to complete assigned projects, assist teammates, and meet strict deadlines
• Work within a team of other analysts, communicating effectively with colleagues
• Complete all special projects and other duties as assigned

Critical Skills

* Ability to tolerate somewhat repetitious tasks

• Tolerance for reviewing sensitive and risky web content
• Familiarity with MS Office and Excel in particular
• Good self-motivation
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to quickly changing priorities
• Attention to detail and quality of work
• Innovative and creative thinking skills to ensure the organization is providing a 'best in class' client experience

Qualifications

* 2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)

• Fluency in English and Spanish and/or Portuguese
• Track record of customer focus and excellence and the ability to anticipate the needs of customers
• Superior organizational and time management skills
• Outstanding written and oral communication abilities
• Negotiation and presentation skills
• Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgment calls
• Attention to detail and quality of work
• General computer knowledge
• Strong team player
• Bachelor's degree or higher desired

What We Offer

* Comprehensive benefits package including medical, dental, vision, LTD, Paid Time Off 401(k) and potential for annual bonus

• Opportunity to work for a fast-growing company with a reputation for delivering exceptional customer service
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development and growth opportunities
• Flexible remote work arrangement with a focus on work-life balance

Why Join blithequark?

* We are a leader in the merchant risk onboarding and monitoring solutions industry, with a reputation for delivering exceptional customer service

• We offer a comprehensive benefits package and competitive salary range
• We are a fast-growing company with a collaborative and dynamic work environment
• We are committed to professional development and growth opportunities for our employees
• We offer flexible remote work arrangements with a focus on work-life balance

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the position. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and strives to comply with all laws prohibiting discrimination based upon, as applicable, actual or perceived race, color, creed, religion (including religious dress, grooming practices and protective hairstyles), sex, sexual orientation, gender identity or gender expression, pregnancy, marital/domestic partner status, national origin, alienage or citizenship status, primary language, immigration status, military and veteran status (including whether honorably discharged or not), intern or volunteer status, status as a victim of domestic violence, sexual assault, or stalking, ancestry, age, physical or mental disability, AIDS, HIV and Hepatitis C status, medical condition, including cancer and genetic predisposition information or characteristics (or those of a family member), or any other category protected by federal, state or local laws. Apply for this job