Team Lead 2 - DOE Applications Support – Amazon Store

Job Title: Team Lead 2 - DOE Applications Support

Location: Augusta, ME

Employment Type: Contract (C2C)

About Us

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose

The primary purpose of this role is to functionally supervise a team of System Analysts and provide leadership to ensure smooth operation and delivery of multiple concurrent initiatives. You will foster collaboration, enforce organizational standards, improve workflows, and ensure timely, high-quality results aligned with organization's goals and policies.

Key Responsibilities

• Lead and manage System Analysts using servant leadership principles to support ongoing projects and operational tasks.
• Coordinate with the larger development team to assign tasks, monitor progress, and maintain quality and timeliness.
• Ensure compliance with organization's policies and working agreements.
• Identify and implement workflow improvements.
• Resolve conflicts and impediments across teams to maintain effective collaboration.
• Equitably distribute work assignments among team members.
• Proactively prevent and resolve operational support issues.
• Promote the use of Use Case documentation and advance SDLC operational metrics reporting.
• Support and expand Application Deployment Certification practices.
• Communicate clearly and professionally with various stakeholders, adapting messaging to technical and non-technical audiences.
• Exhibit strong organizational skills, sound judgment, and critical thinking.
• Apply Agile methodologies including Scrum and Kanban.
• Manage small projects involving multiple stakeholders, including test planning and execution.
• Facilitate meetings and work closely with cross-functional IT teams.
• Escalate issues appropriately and professionally.
• Mentor team members and encourage continuous learning.
• Work independently and ensure timely completion of tasks.
• Deliver exceptional customer service and maintain positive relationships.

Required Skills & Experience

• Experience in team leadership within Agile environments.
• Knowledge of Scrum, Kanban, and both phased and iterative software development lifecycles.
• Strong communication skills suitable for business and technical audiences.
• Proven ability to manage multiple projects and priorities.
• Familiarity with SDLC metrics, Use Case documentation, and deployment certification.
• Experience managing small projects with multiple stakeholders.
• Strong organizational, problem-solving, and critical-thinking skills.
• Commitment to customer service excellence and team collaboration.