Experienced Patient Communications Representative – Work From Home Opportunity in a Dynamic Call Center Environment

At Panorama Eyecare, we are committed to enhancing the quality of life by improving eye health and vision through compassion, state-of-the-art technology, and exceptional patient care. As a Patient Communications Representative in our work-from-home call center, you will play a vital role in contributing to our mission by providing a welcoming and informative experience for patients calling our office. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About the Role

As a Patient Communications Representative, you will be responsible for making appointments, verifying insurance participation, and serving as a general information source for patients. You will work independently and as part of a team with little supervision, adding to the dynamic of our department and the company as a whole. Your primary responsibilities will include:

• Answering phone calls before the third ring and providing a positive and friendly experience for patients, co-workers, and anyone who calls in to Panorama Eyecare
• Verifying patient information and confirming insurance information, including vision plans and referral status
• Obtaining and retaining knowledge of insurance company participation and requirements, including when an authorization is needed or when a referral is required
• Registering patients correctly in the computer, providing consistency for patient listing and billing information, including name, DOB, address, phone number, email address, insurance, and few errors
• Answering general questions for patients following established guidelines
• Assisting with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide
• Putting patients first and stopping all non-work-related conversations when there are calls in the queue
• Answering and screening telephone calls appropriately and giving non-medical instructions to patients in preparation for their visit to the office
• Serving as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide
• Scheduling all in-office appointments
• Maintaining awareness of schedule and problem-solving when needed
• Answering questions regarding insurance billing and office financial policies
• Assisting patients as needed
• Providing the highest level of customer service to all patients
• Assisting in maintaining work area
• Ensuring confidentiality of medical records and patient information in accordance with HIPAA laws

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED
• Previous experience in a medical office setting preferred
• Word processing/computer scheduling experience
• Knowledge of typical office work environment
• Previous customer service experience preferred

Work Environment and Company Culture

As a work-from-home Patient Communications Representative, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of teamwork, compassion, and excellence, and we strive to create a positive and supportive work environment for all our employees. You will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional patient care and service.

Compensation and Benefits

We offer a competitive salary, starting at $18-$19 an hour based on experience. Our employee perks include:

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Growth Opportunities

At Panorama Eyecare, we care about our employees' ability to grow within the company. We have created career growth plans that allow employees to work toward their professional growth and encourage all employees to apply for internal openings they may be qualified for. We welcome the opportunity to interview and coach employees on how to grow.

Equal Employment Opportunity

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now by clicking on the link below: Apply To This Job Apply for this job