Experienced Customer Service Representative – Remote Opportunity with blithequark

Are you ready to embark on a thrilling adventure, exploring a world of opportunities that will enrich your personal and professional life? Do you want to be part of a dynamic team that values diversity, inclusion, and excellence? Look no further! blithequark is seeking an experienced Customer Service Representative to join our global & cargo department at London Heathrow. As a key member of our team, you will play a vital role in delivering exceptional airport experiences to our customers, while advancing your career and enjoying a fulfilling work-life balance.

Why You'll Love This Job

At blithequark, we're passionate about providing unparalleled customer service, and we're looking for talented individuals who share our commitment to excellence. As a Customer Service Representative, you'll have the opportunity to work with a diverse team of leaders, developing your skills and expertise in various areas of customer service. You'll be responsible for ensuring a seamless and enjoyable experience for our customers, from check-in to departure, while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

As a Customer Service Representative, your duties will include:

• Providing exceptional customer service, ensuring a consistent experience at all contact points
• Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc)
• Working closely with team leaders, taking instructions, and contributing to the daily operation of the airport
• Conducting administrative tasks, such as ATAc, pre-flight, and post-flight departure
• Adhering to uniform standards and adopting a customer-centric approach at all times
• Promoting and selling blithequark services and products to our customers
• Attending and completing all required training by the given deadlines
• Adhering to and promoting safe working practices at all times
• Performing other reasonable duties as required by the post

All You Need for Success

To excel in this role, you'll need:

• Excellent interpersonal skills, with the ability to communicate effectively with customers and colleagues
• A solution-oriented approach, with the capacity to resolve conflicts professionally and efficiently
• The ability to work in a fast-paced, dynamic environment with minimal supervision
• A strong customer focus, with experience in face-to-face contact with customers
• The ability to represent blithequark at all times, maintaining a professional image and adhering to uniform standards
• The capacity to work in a shift environment, including weekends, bank holidays, and public vacations
• Reliability and punctuality, with a strong commitment to meeting deadlines and expectations
• Compliance with all blithequark policies and procedures
• The ability to communicate effectively, both verbally and in writing, to a high standard
• Possession of a valid BAA airside pass
• GSAT training
• The willingness and ability to complete all relevant training efficiently
• Possession of a valid DVLA driving license, with the ability to apply for a BAA driving license as required
• The willingness and ability to teach and maintain a valid BAA jet bridge permit as required

Desired Qualifications – Education & Previous Work Experience

* Proficiency in PC software, including Microsoft Word, Excel, and email

Experience the Freedom to Be Yourself at blithequark

At blithequark, we believe in creating an inclusive and diverse work environment, where our team members can thrive and reach their full potential. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, partners, and shareholders, supporting team members to grow and develop their careers, and creating an inclusive workplace that meets and exceeds the needs of our diverse global community. Are you ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline, caring for people on life's journey? Join us at blithequark and experience the freedom to be yourself.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Click the link below to register your interest and take the first step towards joining our dynamic team at blithequark. Apply Now! Apply for this job