Experienced Bilingual Customer Service Representative - Paid Training - Remote Opportunity

Are you a customer-centric individual with excellent communication skills, looking to join a dynamic team that values diversity and inclusion? Do you have a passion for delivering exceptional customer experiences and a desire to grow your career in a rapidly evolving industry? Look no further! blithequark is seeking an experienced Bilingual Customer Service Representative to join our award-winning customer experience team, working from the comfort of your own home.

About blithequark

blithequark has been reimagining the future of connectivity for over 40 years, providing innovative solutions that simplify lives and help communities get the most from their TV experience. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we're building America's First Smart Network. With a commitment to customer satisfaction, we've earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.

Job Summary

As a Customer Experience Representative at blithequark, you will serve as an information resource for billing, programming, and technical troubleshooting questions, promoting products and services to our new and existing customers to ensure they get the most value and enjoyment from their blithequark experience. You will provide solutions to customers, from simple concerns to escalated and complex situations, and engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Key Responsibilities

* Provide exceptional customer service to customers in Spanish and English, resolving issues and promoting products and services to ensure customer satisfaction

• Work a pre-planned schedule, with two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
• Have open availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs
• Adhere to a strict schedule, with minimal to no distractions, and be able to work back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base, providing solutions for customer needs and technical issues
• Meet the requirements for the role, including a high school diploma, GED, or equivalent experience, and six months of related customer service and troubleshooting experience and/or training

Skills and Experience

* Excellent communication and problem-solving skills, with the ability to remain engaged on the phone throughout the entirety of your shift

• Ability to be on camera during all video meetings
• Superb attendance and flexibility with schedule changes every 12-15 weeks
• Tech savviness, with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
• Ability to work independently, with minimal supervision, and as part of a team to achieve business objectives
• Strong analytical and critical thinking skills, with the ability to troubleshoot complex technical issues
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Requirements

* High School diploma, GED, or equivalent experience

• Six months of related customer service and troubleshooting experience and/or training
• Ability to speak Spanish and English fluently
• Ability to reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee
• Ability to work from home, with a dedicated home office workspace and stable internet connection
• Ability to meet the technical requirements for the role, including a DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling

What's in it for you?

* Full-time, work-from-home position with a competitive hourly rate

• 10% increase to your starting rate upon completing an apprenticeship
• Company-provided equipment, including a DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling
• Extensive benefits package, including medical, dental, vision insurance, PTO and paid sick time, 401(k) investments with company-matched funds, tuition reimbursement, and more
• Heavily discounted DISH, Sling, and Boost Mobile service
• Defined career ladders and extensive opportunities for upward mobility
• A dynamic and inclusive work environment, with a commitment to diversity and inclusion

How to Apply

If you're a motivated and customer-focused individual, looking to join a dynamic team that values diversity and inclusion, we encourage you to apply for this exciting opportunity. Please visit our careers website to learn more about our benefits and apply for the position.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We celebrate and embrace diversity, where all people are welcome and supported. Learn more about our Employee Resource Groups and how we promote diversity and inclusion in the workplace.

Pre-employment Screen

Candidates must successfully complete a pre-employment screen, which may include a drug test. Apply for this job