Senior Director, Customer and Marketing Data, Applied AI, and Analytics – Driving Business Growth through Data-Driven Insights

Are you a strategic leader with a passion for harnessing the power of data to drive business growth? Do you have a proven track record of developing and executing data-driven strategies that deliver results? If so, we invite you to join blithequark as a Senior Director, Customer and Marketing Data, Applied AI, and Analytics. In this role, you will be responsible for leading the development and execution of data-driven strategies that drive business growth, improve customer engagement, and enhance the overall customer experience.

About blithequark

blithequark is a leading provider of innovative solutions that help businesses thrive in today's fast-paced digital landscape. Our team of experts is dedicated to delivering cutting-edge solutions that drive business growth, improve customer engagement, and enhance the overall customer experience. We are committed to fostering a culture of innovation, experimentation, and continuous learning, and we are seeking a talented and experienced leader to join our team as a Senior Director, Customer and Marketing Data, Applied AI, and Analytics.

Key Responsibilities

As a Senior Director, Customer and Marketing Data, Applied AI, and Analytics, you will be responsible for leading the development and execution of data-driven strategies that drive business growth, improve customer engagement, and enhance the overall customer experience. Your key responsibilities will include:

• Developing the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps
• Owning and leading the customer, loyalty, and marketing data ecosystem and serving the customer and marketing organization with actionable analytics to support delivering top-line sales and productivity improvements
• Developing a culture of innovation and experimentation and encouraging two-way door initiatives that address customer needs
• Owning annual planning for the product portfolio and representing the team in discussions with executives
• Owning the user experience (UX) and setting the direction for the UX design of products within the product portfolio or strategic capability
• Defining processes and measurements for the team to effectively track development work and triage bugs of products in the product portfolio
• Partnering with relevant stakeholders and leading and owning the development of launch and go-to-market plans of products within the product portfolio or strategic capability
• Identifying issues and blockers that may delay the launch or impede the success of products in the product portfolio or strategic capability, communicating to leadership, assessing alternatives to resolve, and taking action to resolve
• Ensuring customer and business goals remain aligned with identified customer needs; setting the strategy for customer engagement and leading its execution
• Engaging with internal and external thought leaders to drive product leadership within the portfolio
• Leading and owning operational product strategy of the portfolio or strategic capability and ensuring alignment with other portfolio owners
• Facilitating an understanding among the team of broader organizational goals and the role each team plays; auditing team goals and being accountable for product portfolio performance against broader organizational goals
• Leading a team in support of achieving the company's mission; managing performance and fostering an inclusive environment to help associates achieve their potential
• Leveraging data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders
• Developing and presenting communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient
• Monitoring technology trends and anticipating their impact on the product roadmap; leveraging this understanding to drive innovation
• Collaborating with the broader product and technology management community to understand dependencies and create a community of practice

Required Qualifications

To be successful in this role, you will need to have:

• 12 years of experience in software engineering, data science, and/or product management
• 7 years of direct team leadership experience across software engineering, product management, or data science
• Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model
• Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree)

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working with software development teams to launch online products
• Experience with large-scale order management and inventory systems
• Experience with customer relationship management systems
• Master's degree in business administration or similar advanced degree

Compensation and Benefits

We offer a competitive salary range of $179,000.00 - $340,100.00 annually, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

Work Environment and Culture

As a remote employee, you will be working from home and will be expected to maintain a dedicated workspace. You will be part of a dynamic and collaborative team that values innovation, experimentation, and continuous learning. We are committed to fostering a culture of inclusivity, diversity, and respect, and we strive to create a work environment that is welcoming and supportive of all employees.

How to Apply

If you are a motivated and experienced leader with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.

Note

This job posting is not an offer of employment, but rather an invitation to apply for a position at blithequark. We reserve the right to modify or withdraw this job posting at any time, and we are not responsible for any errors or inaccuracies in this job posting. Apply for this job