Customer Service Representative - Remote & Seasonal (LA Applicants Only)

Are you passionate about gardening and customer service? Do you enjoy helping others and learning new things? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Representative. As a remote and seasonal role, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and fun-loving team.

About blithequark

At blithequark, our purpose is to empower gardeners to create a greener world through our products, knowledge, and inspiration. We believe that gardening is not just a hobby, but a way of life that brings people together and promotes a sense of community. As a Customer Service Representative, you will play a vital role in helping our customers achieve their gardening goals and providing them with the support and guidance they need to succeed.

Our Challenge

As a gardener, you know that the journey to a beautiful and thriving garden can be long and challenging. That's why we're committed to providing our customers with the best possible experience, from the moment they contact us to the moment they receive their order. We're always looking for ways to improve our products, services, and customer support, and we need talented and passionate individuals like you to help us achieve our goals.

Who You Are & What You'd Do

As a Customer Service Representative, you will be the face of blithequark, providing exceptional customer service and support to our customers. You will be responsible for:

• Answering customer calls, emails, and chats in a timely and professional manner
• Providing product information, recommendations, and solutions to customer inquiries
• Processing orders, resolving issues, and escalating complex problems to our team
• Collaborating with our team to resolve customer complaints and concerns
• Participating in ongoing training and development to improve your skills and knowledge
• Working closely with our sales and marketing teams to promote our products and services

A Day in the Life

As a remote Customer Service Representative, you will have the flexibility to work from the comfort of your own home. Here's an overview of what a typical day might look like:

• You'll start your day by clocking in and checking in with the team on Microsoft Teams
• You'll then sign into Acumatica, our internal inventory management tool and customer database, and log into the VoIP phone system or our email program
• You'll begin answering calls or emails to aid customers in placing new orders, checking on existing orders, adding to an order, or troubleshooting on an order they received
• You'll work closely with our team to resolve customer complaints and concerns, and participate in ongoing training and development to improve your skills and knowledge

Training & Coaching

As a new hire, you'll participate in a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:

• Mandatory training days, Monday-Friday, 10am-4pm EST
• Ongoing coaching and feedback to help you improve your performance
• Regular quality reviews to ensure you're meeting our high standards
• Access to our internal knowledge base and resources to help you resolve customer issues

What We Offer

As a Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• A fun-loving team of plant nerds who are passionate about making the world a better place
• Discounts on all blithequark and High Country Gardens products
• Access to our "Culturevator" activities, including bingo, trivia contests, and spirit week
• Access to Champlain College TruEd
• Flexible scheduling and remote work options
• Ongoing training and development opportunities
• Competitive pay and benefits package

Requirements

To be successful in this role, you'll need:

• Excellent communication and customer service skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with Microsoft Office
• High-speed internet and a quiet, private workspace

How to Apply

If you're passionate about gardening and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume to our People & Culture team, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer (EOE). We are committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. If you need assistance or an accommodation during the application process because of a disability, please let us know and we'll be happy to provide support.

Job Type

Full-time

Pay

$14.50 per hour

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