Experienced Bilingual Customer Service Representative – Call Center – Healthcare Industry

Are you a customer-focused individual with a passion for helping people, particularly in the healthcare industry? Do you possess excellent communication skills and a strong proficiency in Spanish or Creole? If so, we invite you to join blithequark, a dynamic and forward-thinking healthcare company, as a part-time Customer Service Representative in our call center team.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and experiences. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a valued member of our team, you will have the opportunity to work in a fast-paced, dynamic environment that fosters growth, learning, and collaboration.

Job Summary

We are seeking an experienced Customer Service Representative to join our call center team in Florida. As a key member of our team, you will be responsible for providing exceptional customer service and support to individuals and families seeking access to healthcare services. This is a part-time role, requiring 25 hours of work per week, with flexible scheduling options available from 8:00am to 8:00pm, Monday through Friday.

Benefits and Perks

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Dental/Vision insurance: Protect your health and well-being with our comprehensive dental and vision insurance plans.
• 401(k) retirement plan: Plan for your future with our 401(k) matching program, designed to help you achieve your long-term financial goals.
• PTO (Paid Time Off): Enjoy a generous PTO policy, allowing you to recharge and relax when you need it most.
• Employee Wellness Program: Stay healthy and motivated with our employee wellness program, featuring fitness classes, workshops, and other wellness initiatives.
• Comprehensive training: Develop your skills and knowledge with our comprehensive training program, designed to help you succeed in your role.
• Strong company culture: Join a team that values collaboration, innovation, and customer satisfaction, with opportunities for career growth and advancement.

Call Center Additional Benefits

As a member of our call center team, you will also be eligible for:

• Up to a $400 hiring bonus: Receive a generous hiring bonus for joining our team.
• Employee referral incentives: Earn up to an additional $400 for referring friends and family to our team.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Assisting individuals and families gain access to healthcare services: Provide exceptional customer service and support to individuals and families seeking access to healthcare services.
• Reviewing and determining eligibility and enrollment on assigned workload: Review and determine eligibility and enrollment for assigned workloads, ensuring accurate and timely processing.
• Providing quality customer service and support: Deliver exceptional customer service and support, responding to customer inquiries and resolving issues in a timely and professional manner.

Qualifications

To be considered for this role, you must possess:

• Team player with excellent communication skills: Demonstrate strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Customer-focused with a passion for helping people: Show a genuine passion for helping people, with a customer-centric approach to service delivery.
• Strong PC proficiency with a willingness to learn new applications: Possess strong PC skills, with a willingness to learn new applications and technologies.
• Maintain confidentiality of personal health information: Demonstrate a commitment to maintaining confidentiality and adhering to HIPAA guidelines.
• Minimum of two years' experience in the healthcare industry: Possess a minimum of two years' experience in the healthcare industry, with a strong understanding of healthcare services and policies.
• Minimum of one year eligibility experience preferred: Possess a minimum of one year eligibility experience, with a strong understanding of eligibility and enrollment processes.
• Understanding of FL Medicaid programs preferred: Possess a strong understanding of FL Medicaid programs, with experience working with Medicaid populations.
• Associates degree preferred: Possess an associates degree or higher, with a strong foundation in healthcare or a related field.
• Bilingual skills (Spanish or Creole) strongly preferred: Possess strong bilingual skills in Spanish or Creole, with the ability to communicate effectively with diverse populations.

Work Environment and Culture

As a member of our team, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. Our company culture values collaboration, innovation, and customer satisfaction, with a focus on delivering exceptional patient care and experiences.

Location and Remote Work Options

This role is based in Orlando, FL, with flexible scheduling options available from 8:00am to 8:00pm, Monday through Friday. As a remote worker, you will have the opportunity to work from home, with access to our comprehensive training program and support resources.

Compensation and Benefits

This role offers a competitive hourly rate of $13.00 - $14.00 per hour, with opportunities for career growth and advancement. Our comprehensive benefits package includes:

• 401(k) retirement plan: Plan for your future with our 401(k) matching program.
• Dental insurance: Protect your health and well-being with our comprehensive dental insurance plan.
• Flexible schedule: Enjoy a flexible schedule, with options for part-time work and remote work arrangements.
• On-the-job training: Develop your skills and knowledge with our comprehensive training program.
• Paid time off: Enjoy a generous PTO policy, allowing you to recharge and relax when you need it most.
• Referral program: Earn up to an additional $400 for referring friends and family to our team.
• Vision insurance: Protect your vision and eye health with our comprehensive vision insurance plan.

How to Apply

If you are a motivated and customer-focused individual with a passion for helping people, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more about our company and this role. Apply for this job