Technical Operations Administrator REMOTE

Company Description: GXC Inc. is a Certified Service-Disabled Veteran Owned and Minority Owned Business Enterprise who specializes in protection of critical assets through the implementation of cutting-edge technology, innovative processes, and adaptation of current protection-based industry standards. Our team is comprised of military veterans and former DHS Executives who understand the evolving requirements of protection and risk mitigation. GXC offers the full spectrum of professional security services, focusing on Armed and Unarmed Protective Security Officer Services, Screening Services, Patrol and Response, Metal Detector and X-Ray Screening Technology, Training, Customer Service, and Personal Protection. Position Summary: The Technical Operations Administrator plays a vital role in supporting the Technical Operations Team within the GXC Countermeasure Division. This position is responsible for managing administrative, logistical, and operational support functions related to rentals, events, and field technician deployments. The role involves consistent interaction with internal teams, clients, and service vendors, requiring a high level of detail, professionalism, and communication. This role also serves as a backup travel planner and will step in to book technician travel (flights, transportation, hotels) via Concur when the travel coordinator is unavailable. The Technical Operations Administrator reports directly to the Technical Operations Manager and provides support to the Assistant Technical Operations Manager, including the preparation of quotes for service requests such as OPENGATE and PMD rentals and on-site technical support services. This position is also responsible for ensuring technicians are fully equipped with all required job information and event details no less than 48 hours prior to deployment. Essential Functions:

• Support the Technical Operations Manager and Assistant Technical Operations Manager in all assigned administrative and operational functions.

•Manage accurate, up-to-date information within workload management tools such as Webex, Salesforce, and NetID. •Maintain real-time tracking of national rental inventory and equipment movement.

• Coordinate and organize all aspects of GXC rental events and deployments nationwide.
• Track communication and requests between customers, technical operations team, and finance to ensure transparency and accountability.
• Handle event-related shipping processes: obtain quotes, book freight, track shipments, and maintain documentation of all legal agreements.
• Ensure technicians receive all required information related to job sites, event schedules, equipment responsibilities, and travel itineraries at least 48 hours prior to arrival on-site.
• Act as travel coordinator by booking technician flights, hotels, and ground transportation using Concur and Hilton/Marriott systems
• Assist in identifying and resolving schedule or logistics discrepancies proactively and efficiently
• Other duties as assigned

Qualifications:

• Two-year college degree or equivalent experience in similar role
• Detail oriented, organized, and motivated
• Outstanding interpersonal and communication skills required.
• Proficient in verbal and written communication
• Neat and professional appearance.
• Familiarity with travel booking platforms (e.g., Concur, Hilton, Marriott) is preferred
• Strong interpersonal skills and ability to work in a team-driven environment
• Friendly and professional demeanor.

Physical and Mental Functions

• Consistent use of electronic devices, requiring fine motor skills
• Ability to learn and retain new processes
• Strong independent work ethic and decision-making abilities in a remote environment
• Ability to manage multiple tasks simultaneously and remain calm under pressure

GXC Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, gender, gender identity or expression, national origin, age, veteran status, disability, or any other protected class. Apply tot his job Apply To this Job