Patient Care Customer Service Representative - REMOTE Evening & Weekend Shifts

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Patient Care Customer Service Representative, working remotely from the comfort of your own home.

About blithequark

blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a commitment to empowering patients to manage their health and treatment at home, we strive to make a meaningful difference in the lives of those we serve. Our team of dedicated professionals is passionate about delivering exceptional care and support to our patients, and we're seeking like-minded individuals to join our ranks.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you will play a vital role in ensuring the seamless delivery of medical equipment and supplies to our patients. Your primary responsibilities will include:

• Contacting patients to confirm delivery of equipment and gather necessary information
• Taking patient orders and verifying patient information in a timely manner
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input and providing solutions
• Verifying orders are complete and accurate

Pay and Benefits

* Starting pay: $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home, day one of employment
• Must live in the US and within 60 miles of any blithequark location
• After-hours call center shifts, weekdays and weekends
• Part-time and full-time opportunities available, with varying schedules

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input and provide solutions
• Verify orders are complete and accurate
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable)
• Background investigation and drug screen (when applicable)

Skills, Knowledge, and Abilities

* Effectively communicate in English, both orally and written

• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Medical terminology
• Multi-task and attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Work Environment and Culture

* blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment

• We value our employees' contributions and offer a range of benefits, including:

+ 401k + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Bonus and incentive opportunities + Mileage reimbursement (when applicable) + Telephone reimbursement (when applicable)

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and profile through our online application portal. We look forward to reviewing your application and welcoming you to our team at blithequark. Apply Now! Apply for this job