Experienced Customer Care Professional – Delivering Exceptional Service in a 100% Remote Environment
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Customer Care Professional, where you'll be the voice of our organization and the primary point of contact for our valued customers.
About blithequark
blithequark is a dynamic and innovative organization that values its employees and customers above all else. We're committed to providing exceptional service and support to our customers, and we're seeking talented individuals like you to join our team. As a 100% remote company, we offer the flexibility and autonomy to work from anywhere, while still providing a collaborative and supportive team environment.
Key Responsibilities
As a Customer Care Professional, you'll be responsible for:
- Receiving in-bound calls from customers who want to open a claim
- Listening, solving problems, answering questions, and working with customers to find a resolution
- Using your expertise to proactively make recommendations that will help customers avoid future issues
- Providing exceptional customer service and support to ensure customer satisfaction and loyalty
- Collaborating with internal teams to resolve customer issues and improve overall customer experience
- Staying up-to-date with product knowledge and industry trends to provide informed and accurate information to customers
What You'll Enjoy
* The variety of work – every day and every customer's situation is unique
- Being part of a high-performing, collaborative, and supportive team
- Competitive compensation and paid time off
- Medical benefits begin on your first day
- Career advancement opportunities
- Flexible work arrangements and the ability to work from anywhere
- Opportunities for professional growth and development
Ideal Candidate
We're looking for individuals who are passionate about delivering exceptional customer service and have:
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
- Minimum high school diploma or GED
- Experience in customer service or a related field (not required but preferred)
Schedule and Availability
We're hiring for:
- Monday-Friday 12p-9pm EST
- Saturday and Sunday 10am-6:30pm
- This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts, but shifts can change to meet business needs
- We do pay shift differentials for night and weekend schedules worked
- We require open overall availability, including flexibility to work varied shifts and schedules as needed
Training and Development
When you start, we'll provide comprehensive training to ensure your success:
- A combination of virtual "class room" and "on the job" training that is typically 6 weeks long but duration can vary
- Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, submit your application today! Apply To This Job Apply for this job