Customer Marketing Manager - Remote, USA

Are you a seasoned marketing professional with a passion for customer advocacy and retention? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Marketing Manager, leading the charge in driving customer success and growth across the Americas region.

About blithequark

At blithequark, we're a forward-thinking organization that's revolutionizing the way people connect, collaborate, and succeed. Our innovative solutions empower individuals and teams to achieve their goals, and we're committed to fostering a culture of excellence, inclusivity, and continuous learning. As a Customer Marketing Manager, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business growth.

Job Summary

As a Customer Marketing Manager at blithequark, you'll be responsible for developing and executing a comprehensive customer marketing program that drives customer advocacy, retention, and growth across the Americas region. You'll work closely with cross-functional teams, including Customer Success and Sales, to identify opportunities, develop strategies, and measure success. Your expertise will help us build a loyal community of customers who become our greatest advocates, driving business growth and revenue through word-of-mouth referrals, published case studies, and engaged advocacy.

Key Responsibilities

* Develop and execute a customer marketing program that drives customer advocacy, retention, and growth across the Americas region

• Collaborate with Customer Success and Sales teams to identify opportunities, develop strategies, and measure success
• Build and maintain relationships with key customer stakeholders, including Customer Success Managers, Sales Representatives, and Customer Advocates
• Develop and execute content marketing strategies, including blog posts, social media campaigns, and email marketing initiatives
• Manage and optimize customer feedback and review platforms, including G2, Gartner Peer Insights, and other third-party review platforms
• Analyze customer data and feedback to identify trends, opportunities, and areas for improvement
• Develop and maintain a customer advocacy program that recognizes and rewards customers for their advocacy and referrals
• Collaborate with cross-functional teams to develop and execute customer-centric marketing campaigns and initiatives
• Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our customer marketing program remains innovative and effective

Requirements

* 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs

• Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions
• Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer data and feedback
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, stakeholders, and cross-functional teams
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Experience with marketing automation platforms, customer relationship management (CRM) systems, and other marketing tools and technologies

Benefits

* Competitive compensation, including stock-based options

• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package, including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Customer Marketing Manager, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about customer success and growth
• Develop and execute a comprehensive customer marketing program that drives business growth and revenue
• Collaborate with cross-functional teams to develop and execute customer-centric marketing campaigns and initiatives
• Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our customer marketing program remains innovative and effective
• Enjoy a competitive compensation package, including stock-based options, flexible PTO, and comprehensive benefits
• Participate in quarterly team events and companywide celebrations, and enjoy a relaxed, open-door policy with no dress code rules

How to Apply

If you're a motivated and experienced marketing professional with a passion for customer advocacy and retention, we invite you to apply for the Customer Marketing Manager role at blithequark. Please submit your resume, cover letter, and any relevant work samples or portfolios to [insert contact information]. We can't wait to hear from you! Apply for this job