Experienced Client First Customer Advocate – Delivering Exceptional Service at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Client First Customer Advocate. In this role, you will be the face of our organization, engaging with customers through various support channels and providing top-notch service that exceeds their expectations.

About blithequark

blithequark is a leading organization that is dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we are committed to delivering high-quality products and services that meet their evolving needs. As a Client First Customer Advocate, you will be an integral part of our team, working closely with customers to resolve their inquiries, concerns, and issues in a timely and professional manner.

Key Responsibilities

As a Client First Customer Advocate, your primary responsibilities will include:

• Answering customer inquiries about blithequark products and services through phone, email, and other support channels
• Recognizing sales opportunities and referring clients to sales associates
• Remaining current on products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Resolving customer issues through account research and utilization of support materials and resources
• Performing customer account transaction and maintenance activities accurately
• Striving for first contact resolution of customer inquiries, transactions, and problem resolution
• Escalating customer requests requiring additional knowledge or expertise as defined by department leadership

Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

• Effective communication in a business environment, with the ability to engage with customers in a professional and courteous manner
• Problem-solving abilities, with a strong attention to detail and a commitment to resolving customer issues in a timely and efficient manner
• Dependability and a strong work ethic, with the ability to prioritize tasks and manage your time effectively
• Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing circumstances
• Teamwork and collaboration, with the ability to work effectively with colleagues and other stakeholders to achieve common goals
• Strong organizational, planning, and time management abilities, with the ability to manage multiple tasks and priorities in a timely and efficient manner
• Demonstrate empathy, patience, and a positive attitude in all customer interactions

Student Benefits

As a student, you will be eligible for the following benefits:

• Competitive pay with wages starting at $14 an hour
• Fully remote position following 2 weeks of in-person training in Cincinnati, Ohio (Note: You may be required to work in the office occasionally due to IT/systems issues)
• Earn tuition assistance as you work
• Mentorship/Coaching opportunities

Work Requirements / Expectations

To succeed in this role, you will need to meet the following work requirements and expectations:

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Strong organizational, planning, and time management abilities
• Demonstrate empathy, patience, and a positive attitude in all customer interactions
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Maintain PCI Compliant workspace

Availability

To meet the needs of our customers, we require our Client First Customer Advocates to be available to work a minimum of 20 hours per week, with a flexible schedule that includes:

• Monday - Friday: 8 am - 8 pm EST
• Saturday: 8 am - 5 pm EST
• Sunday: Closed
• Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays

Equal Employment Opportunity Statement

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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