Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) – Georgia

Are you a licensed insurance professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join our team at blithequark as a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

About blithequark

At blithequark, we are dedicated to helping individuals pursue their total vocation and create a wide range of career development opportunities. Our mission is to be the partner of choice for all our clients, and we strive to lead by example in everything we do. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being.

Responsibilities

As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you will be responsible for providing outstanding support to existing members of our client's insurance program. This is a non-sales role, and you will not be required to engage in cold calling. Your primary responsibilities will include:

• Fielding inbound communication (phone, email, chat, social media, etc.) from our client's members regarding their insurance needs
• Utilizing your knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
• Conducting research and presenting customers with resolutions to their issues
• Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhering to performance metrics and quality standards

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High-speed Internet via wired ethernet connection (no Wi-Fi, Satellite, or Cellular Hotspot or Cellular Internet)
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms
• Available cell phone or tablet and ability to install our required 2FA software for Multifactor authentication
• Active Resident Property and Casualty or Personal Lines License
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Ability to maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Benefits and Perks

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Hourly pay rate of $22.50
• FREE access to personal and professional support through the blithequark Care Coaches' program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• Opportunity to further your education and earn a college degree through our blithequark University scholarship program
• Fun@Work! culture that encourages teamwork, collaboration, and work-life balance

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Online training and development programs
• Mentorship and career guidance
• Opportunities for advancement and promotion

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer service and creating a positive work environment. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. Our company culture is built on the following values:

• Customer-centricity
• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and development
• Fun and work-life balance

Equal Opportunity Statement

blithequark is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website or by contacting our recruitment team at [[email protected]](mailto:[email protected]). Apply for this job