Experienced Full Stack Customer Service Specialist – Remote Operations and Scheduling Support

At blithequark, we're on a mission to revolutionize the way home service businesses operate. As a dedicated and growing team, we're passionate about providing exceptional support to our clients and their employees in the trades. Our remote fractional Customer Service Representatives play a vital role in handling daily office tasks, ensuring our clients can focus on what matters most – delivering top-notch services to their customers.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual to join our team as a Full Stack Customer Service Specialist. If you're eager to grow your career, thrive in a fast-paced environment, and provide exceptional support to our clients, we'd love to hear from you! As a key member of our team, you'll have the opportunity to develop your skills, work with a dynamic and supportive team, and contribute to the growth and success of blithequark.

Responsibilities

As a Full Stack Customer Service Specialist, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in the trades, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Ability to pass a background check

Technical Requirements

To ensure a seamless and efficient work experience, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor
• A Windows or Mac-based operating system
• 8GB RAM or more
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday - Friday, 8am - 5pm EST
• 40 hours of work per week
• High school diploma or equivalent required
• 2+ years of experience in scheduling or dispatching (a plus)

What We Offer

At blithequark, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Full Stack Customer Service Specialist, you'll have access to:

• Ongoing training and professional development opportunities
• A collaborative and supportive team environment
• Flexible work arrangements to ensure work-life balance
• Competitive compensation and benefits package
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our hiring team will review your qualifications and contact you if we'd like to schedule an interview.

Important Note

We appreciate your interest in joining our team, and we're excited to review your application. Please allow our hiring team time to process all applications, and do not call to check the status of your application. If you have any questions, please email us, and we'll be happy to assist you.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Apply Now

Ready to take the next step in your career? Apply now to become a Full Stack Customer Service Specialist at blithequark and join our dynamic and supportive team! Apply for this job