Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a key member of our global team, you'll play a vital role in providing top-notch support to our clients, helping them navigate the latest technologies and products.

About blithequark

At blithequark, we're a forward-thinking organization that values people-first culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is comprised of talented individuals from over 70 countries, all united by a shared passion for delivering exceptional customer experiences and driving innovation. As a remote Technical Support / Customer Service Representative, you'll be part of a diverse and inclusive team that's committed to making a positive impact on the world.

Career Growth and Personal Development

This is an exciting opportunity to reimagine your career journey and develop "friends for life" along the way. At blithequark, we invest in our team members' growth and development, providing comprehensive training, technologies, and continuing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. This means you'll have ample opportunities to advance your career and achieve your goals.

Key Responsibilities

As a Technical Support / Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Familiarity with iOS and/or MacOS, or comparable technology
• Experience working in a remote or virtual environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

What's in it for you?

At blithequark, we're committed to investing in our team members' growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the blithequark team today!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a remote Technical Support / Customer Service Representative, you'll be part of a dynamic team that's committed to making a positive impact on the world. Don't miss out on this chance to reimagine your career journey and develop "friends for life" along the way. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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