Head of Revenue Cycle , Amazon Health One Medic...
DescriptionA key leadership position responsible for defining and delivering world-class revenue cycle operations and patient financial experience. This role leads practice revenue cycle activities while managing teams, developing strategy for improved outcomes and efficiency, and partnering across departments to ensure compliant and effective revenue collection.The ideal candidate will be both strategic and hands-on, with proven ability to drive results, develop teams, and improve processes while maintaining focus on exceptional patient/member experience.Key job responsibilitiesRevenue Cycle OperationsManage daily revenue cycle operations from charge entry through final resolutionDevelop strategies to reduce bad debt and ensure revenue integrityMonitor and meet operational performance targetsDrive strategic initiatives and process improvements using technology and AI.Act as Revenue Cycle SME and liaison across stakeholdersTeam LeadershipManage and develop team of managers and staffCreate high-performance culture focused on continuous improvementDrive team engagement and professional developmentFoster environment of service excellence and teamworkProvide coaching and clear expectationsStrategic PartnershipPartner with Finance, Clinical Operations, and Payer Contracting teamsCollaborate on workflow tools, protocols and education plansWork with external partners on revenue cycle strategyLead product innovation initiatives to drive improvements in efficiency and effectiveness with technology teamsSupport cross-functional problem solvingBasic Qualifications
- 7+ years Healthcare Revenue Cycle experience
- 3+ years managing Revenue Cycle teams
- Strong knowledge of payer requirements and billing compliance
- Experience with large-scale revenue operations ($150M+ annual revenue)
- Advanced data analysis and Excel skills
- Bachelor's degree required
- MBA preferred
- CHFP certification preferred