Weekend Part-Time Customer Service Representative – Join blithequark's Dynamic Operations Team
Are you a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth potential? Do you thrive in a dynamic and supportive work environment? Look no further than blithequark, a leading inbound call center specializing in customer service and benefits compliance. As a Weekend Part-Time Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About blithequark
blithequark is a valued and growing resource in the industry, serving over 1000 clients with a commitment to excellence and customer satisfaction. Our team is dedicated to providing top-notch service and support, and we're seeking like-minded individuals to join our Operations team. As a Great Place to Work award winner, we prioritize a positive and inclusive work environment that fosters growth, learning, and collaboration.
Job Summary
We're seeking a highly motivated and production-driven Customer Service Representative to join our Operations team on a part-time basis. As a Weekend Part-Time CSR, you will be responsible for providing exceptional customer service, handling customer inquiries and claims, and utilizing our account management systems to drive business growth. This is a remote position, allowing you to work from the comfort of your own home office.
Key Responsibilities
As a Weekend Part-Time Customer Service Representative, your key responsibilities will include:
- Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
- Offering empathy and support to customers during the claim process
- Collecting and documenting all claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Maintaining punctuality and reliability, with availability for extended hours or additional shifts during peak periods or emergency situations
- Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
Required Skills and Abilities
To succeed in this role, you will need:
- Language skills, including the ability to read and interpret documents such as police and accident reports, write routine correspondence, and provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish is preferred
- Computer skills, including basic computer functions, Microsoft Word, and Excel, with the ability to type at least 40wpm
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
Network Requirements
To ensure a stable and secure connection, you will need:
- A Speed Test must be run from the computer you will be working from (www.speedtest.net)
- An Ethernet connection is not required, but strongly recommended
- You must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
Benefits and Compensation
As a Weekend Part-Time Customer Service Representative, you will enjoy:
- Competitive compensation
- 20+ hours per week
- Ancillary benefits, including dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible on the 1st day of the month following 60 days of employment
- 401K eligibility after 6 months of employment
- PTO eligibility after 90 days of employment
- Employee Assistance Program
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Weekend Part-Time Customer Service Representative, you will have the opportunity to:
- Develop your customer service and technical skills in a fast-paced and challenging environment
- Work with a talented and dedicated team that is passionate about delivering exceptional customer experiences
- Enjoy a flexible and part-time schedule that allows you to balance your work and personal life
- Take advantage of our comprehensive benefits package, including competitive compensation, ancillary benefits, and retirement savings plans
How to Apply
If you're a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth potential, we encourage you to apply for this exciting role. Please visit our website to submit your application and join our dynamic Operations team at blithequark. Apply Now! Apply for this job