Help Desk Analyst (Remote)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Analyst in Colorado (USA). This role offers a hands-on opportunity for a skilled Help Desk Analyst to provide technical support across hardware, software, and network systems. You will troubleshoot issues for a large and distributed user base, ensure seamless IT operations, and support deployment and maintenance of desktop and mobile devices. The position involves working closely with end users, vendors, and internal teams to identify problems, implement solutions, and maintain high service quality. The ideal candidate is detail-oriented, customer-focused, and thrives in fast-paced, collaborative IT environments. This role is perfect for professionals seeking to apply their technical expertise while supporting diverse users and advancing IT service excellence. Accountabilities:
- Troubleshoot and resolve hardware, software, and networking issues for desktops, laptops, printers, and multi-function devices across multiple locations
- Provide LAN support and manage deployment of devices, imaging, and system configuration
- Interface with end users and vendors via phone, email, or in person to resolve IT problems efficiently
- Install, configure, and maintain software and network components, including terminal emulation software for host connections
- Assist with network and system upgrades, hardware enhancements, and process improvements
- Document issues, solutions, and system changes; maintain logs and diagnostic records
- Support mobile device management and related services as needed
Requirements
- Bachelor's degree or equivalent experience in IT or a related field
- Proficiency in hardware troubleshooting, software support, and Active Directory administration
- Experience with computer networking and LAN support
- Strong problem-solving, analysis, and communication skills
- Ability to work collaboratively in a team environment and assist users effectively
- Familiarity with desktop imaging tools such as GHOST 8.0+; FOG experience is a plus
- Experience supporting mobile devices, networked printers, and multi-function devices
Benefits
- Comprehensive medical, dental, and vision insurance options
- 401(k) contributions and retirement planning support
- Critical illness, accident, and voluntary life insurance
- Employee perks and wellness programs
- Opportunities for professional growth and cross-functional IT experience
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! Apply tot his job Apply To this Job