Part Time Customer Services Executive – Delivering Exceptional Support in a Dynamic and Inclusive Environment at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are passionate about providing exceptional customer service and making a positive impact on people's lives. As a leading organization in our industry, we believe that our success is built on the foundation of our people and their dedication to delivering outstanding support to our customers. We are committed to creating an inclusive and dynamic work environment that values diversity, promotes equality, and fosters a culture of excellence. If you are a customer-focused individual with a passion for helping others and a drive to succeed, we invite you to join our team as a Part Time Customer Services Executive.

About the Role

As a Part Time Customer Services Executive at blithequark, you will play a vital role in delivering exceptional customer service to our clients. You will be working in a fast-paced and dynamic team, handling customer inquiries with empathy and efficiency, and providing support via phone and email. Your dedication to resolving customer queries and your ability to work effectively in a high-volume call environment will make a significant difference to our customers and contribute to the success of our organization.

Key Responsibilities

Some of the key responsibilities of this role include:

• Providing exceptional customer service to our clients via phone and email, ensuring that all queries are resolved efficiently and effectively
• Keeping customers updated on the status of their queries and bookings, taking ownership from initial contact through to resolution
• Processing service, maintenance, and repair bookings, as well as other fleet-related inquiries
• Accurately updating and maintaining customer records and databases to ensure that all information is up-to-date and accurate
• Collaborating with the wider team to identify areas for service improvement and implementing changes to enhance the customer experience

Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• Excellent communication and problem-solving skills, with the ability to communicate clearly and effectively with customers and colleagues
• A passion for delivering exceptional customer service and a commitment to resolving customer queries efficiently and effectively
• The ability to work effectively in a fast-paced and dynamic environment, with a high volume of calls and emails
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple queries simultaneously
• A positive and flexible attitude, with a willingness to learn and adapt to new situations and challenges

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are preferred:

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service
• Knowledge of the vehicle leasing industry, with an understanding of the services and products that we offer
• Experience of working with customer relationship management (CRM) systems and other software applications
• A qualification in customer service or a related field, such as a diploma or certificate in customer service or business administration

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part Time Customer Services Executive, you will have access to a range of training and development opportunities, including:

• Comprehensive induction and training program to ensure that you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and mentoring to support your growth and development
• Opportunities for career progression and advancement within the organization
• Access to our MyGPS personal development framework, which provides a structured approach to learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on the values of excellence, integrity, and respect, and we strive to create a workplace that is welcoming and supportive to all employees. Some of the benefits of working at blithequark include:

• A flexible and agile working environment, with opportunities for remote working and flexible hours
• A comprehensive range of employee benefits, including private medical cover, life insurance, and critical illness cover
• A strong focus on employee wellbeing, with access to an employee assistance program, mental health first aiders, and other support services
• A range of social activities and events, including team-building exercises, sports and social clubs, and company-wide celebrations

Compensation, Perks, and Benefits

As a Part Time Customer Services Executive at blithequark, you will receive a competitive salary package, as well as a range of perks and benefits, including:

• A salary of £12,685.14 per annum (pro rata), based on 19.5 hours per week
• 24 days annual leave, plus one day for your birthday, with the option to buy additional leave
• A range of financial benefits, including a tech scheme, car sacrifice scheme, cycle to work scheme, and season ticket loans
• Access to our Perks at Work scheme, which provides discounts on everyday essentials
• A range of other benefits, including free parking onsite, an onsite GP and masseuse, and a range of other wellbeing initiatives

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Part Time Customer Services Executive role at blithequark. With a competitive salary package, a range of perks and benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and inclusive organization. We are committed to creating a workplace that values diversity, promotes equality, and fosters a culture of excellence, and we look forward to receiving your application.

How to Apply

To apply for this role, please submit your application via our website. We welcome applications from all qualified candidates, and we are committed to creating a diverse and inclusive workplace. If you have any questions or would like to discuss this opportunity further, please do not hesitate to contact us.