Group Audit Specialist; Hybrid or Remote
Position: Group Audit Specialist (Hybrid or Remote opportunity) Group Audit Specialist (Hybrid or Remote opportunity) Join to apply for the Group Audit Specialist (Hybrid or Remote opportunity) role at Hyatt.
Summary
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation—from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations. Grow your career as Group Audit Specialist within ALG Vacations. As a member of this team, you will help to bridge the gap between our Group Sales and Service teams on all things contract related. The Audit Team is responsible for a wide range of tasks all equal value and importance; confirmed group contracts, internal reporting, payables, and contracting for group scheduled air. Essential Functions
- Creating and Sending of Travel Agent Contracts
- Review hotel contracts and group quotes to ensure agent contract accuracy
- Hotel pricing, polices and concessions
- Airline polices, seat costs, taxes and fees
- Draft Contracted Group Air Contracts
- Main System Data
- Ensure new groups are documented correctly for tracking and reporting needs
- Work the payable process to ensure Agent and Hotel deadlines are met and deposits are paid on time
- Cross Training
- Be cross‑trained to other areas of the audit and implementation team in order to support as workload changes
- Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
Qualifications
- Degree from a 2‑year college or university is preferred.
- Proficient in both Microsoft Excel and Microsoft Word.
- Strong ability to efficiently navigate through various computer screens and programs.
- Salesforce and Docu Sign experience a plus.
- Knowledge of systems such as Microsoft Office and other office procedures and terminology.
- Customer Service – Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Travel background a plus.
- The Groups Audit Team requires someone who can excel in an environment that is both back stage and front stage and has a passion for high‑level customer service, ability to multi‑task and stay organized.
- Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.
- Strong attention to detail, organization, and time management.
- Collaborate with colleagues and staff to drive results and promote a team‑oriented environment.
- Strong written and phone skills.
- Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost‑savings and process improvements.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. The salary range for this position is $37,600–$43,680. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. To learn more about ALG Vacations: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free and tobacco‑free workplace and perform pre‑employment background checks. #J-18808-Ljbffr Apply tot his job Apply To this Job