Manager, Service Portfolio - Design

Job Description

HWI has a fantastic opportunity to join our Value Added Services team as the Manager, Service Portfolio - Design.

Summary

The Manager, Service Portfolio - Design will serve as the subject matter expert of his/her service line(s) and is accountable for contributing to HWI’s overall business performance by promoting the use of HWI refractory products, current services and developing new service opportunities. This role is responsible for developing closed loop service packages, which are sold by HWI, and may include partner companies and leading technologies in laser measurement, data management, AI and predictive solutions.

Responsibilities

• Establish productive, professional relationships with key stakeholders at customer accounts, establish assigned targets for cost efficiency and strategic objectives at these accounts and proactively leads the planning process to develop mutual performance objectives and critical milestones for the design, delivery, installation and commissioning of equipment/service at those accounts.
• Collaborating with internal departments of marketing, communications, and sales to define the go-to-market strategy and roadmap execution, helping them understand the service positioning, key benefits, and target customer, coordinates multi-generational service planning and development activities with R&D, business partners and relevant marketing roles, builds services from new and existing ideas, and helps to develop new ideas based on industry experience and contact with customers and prospects; responsible for phase in and phase out of new and existing services.
• Developing business cases for new technology; creating, executing and tracking new product/service launch plans by using their expertise in developing equipment, measurement and sensors, and forging legal agreements such as NDAs, LOIs, Patent and invention disclosures
• Collaborating closely with HarbisonWalker Internationals Application Specialists, Program Managers and Customer Account Specialists to propose, alter or refine lining designs and installation methods
• Supporting Product Team to achieve goals and metrics (Revenue, Margin, Inventory DII, Capacity Cost Spending, Inventory Accuracy, Safety)
• Collaborating with HarbisonWalker Internationals Sales, Marketing and Pricing team(s) to establish appropriate pricing and positioning for products within their portfolio; providing pricing team with portfolio impact related to raw material cost fluctuations as necessary

Requirements

• Requires Bachelor's degree in business, Construction Management, Mechanical Engineering, Structural Engineering or a related field
• Requires knowledge of refractory products, installation methods, construction skills and customer applications
• Professional Engineering Certification preferred
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
• Requires the ability to work effectively in a team environment
• Requires project management skills and the ability to coordinate multi-department projects Project Management Background preferred (Project Organization, RACI, Output and Delivery)
• Requires leadership skills, team player with enthusiasm and high energy, strong interpersonal skills and a demonstrated record of driving results
• Management of multi-functional team
• Manager, Service Portfolio – Design requires six plus (6+) years of B2B experience in an industrial manufacturing environment with a focus on services development.

Physical And Environmental Requirements

• Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, and/or reaching.
• Lifting: Requires lifting up to 10 pounds less than 1/3 of time.
• Vision: Requires accurate close vision and the ability to focus.
• Environment: Requires more than 2/3 of time in an office setting.
• Noise: Requires working in quiet conditions.

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