Experienced Customer Service Representative – Remote Opportunity in New York

At arenaflex, we're dedicated to making a positive impact on the lives of millions of New Yorkers by providing exceptional customer care to those navigating complex healthcare plans. As a Customer Service Representative, you'll play a vital role in serving some of the most vulnerable communities with empathy, integrity, and professionalism. If you're passionate about delivering outstanding results and making a difference, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading organization that's committed to empowering individuals and communities through innovative solutions and exceptional customer service. Our team is driven by a shared passion for improving people's lives, and we're dedicated to creating a supportive and inclusive work environment that fosters growth, learning, and success.

Job Summary

As a Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer care to millions of New Yorkers who need assistance with healthcare plans. You'll work closely with our team to ensure that every interaction is thoughtful, transparent, and done with integrity. With comprehensive training and ongoing support, you'll develop the skills and knowledge needed to excel in this role and make a meaningful impact on our clients and customers.

Essential Duties and Responsibilities

* Process new applications for health care coverage via telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Responsible for adhering to established safety standards.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
• Work is constantly performed in an office environment.
• Perform other duties as assigned by management.

Minimum Requirements

* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

• Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Excellent problem-solving and analytical skills, with the ability to navigate complex healthcare plans.
• Proficiency in using computer software and systems, with the ability to learn new technologies quickly.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.

Preferred Qualifications

* Experience working in a customer service or healthcare-related role.

• Knowledge of healthcare plans and regulations.
• Bilingual or multilingual skills, with the ability to communicate effectively with non-English speaking callers.
• Experience working in a remote or virtual environment.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.

• Strong problem-solving and analytical skills, with the ability to navigate complex healthcare plans.
• Proficiency in using computer software and systems, with the ability to learn new technologies quickly.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team.
• Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

* Comprehensive training program, with ongoing support and development opportunities.

• Career development and promotional opportunities, with a focus on growth and advancement.
• Access to industry-leading training and development programs, with a focus on continuous learning and improvement.
• Opportunities to work on high-profile projects and initiatives, with a focus on making a meaningful impact.
• Collaborative and supportive work environment, with a focus on teamwork and collaboration.

Work Environment and Company Culture

* Remote work opportunity, with flexible scheduling and work arrangements.

• Collaborative and supportive work environment, with a focus on teamwork and collaboration.
• Access to industry-leading training and development programs, with a focus on continuous learning and improvement.
• Opportunities to work on high-profile projects and initiatives, with a focus on making a meaningful impact.
• Competitive compensation and benefits package, with a focus on recognition and reward.

Compensation, Perks, and Benefits

* Base rate $19.75/hr

• Quarterly Bonus opportunity up to 5% of your quarterly earnings
• $500+ in referral incentives
• 401K with company match
• Paid accrued time off and 10 paid holidays
• Medical, Dental and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• A variety of weekday and weekend shifts that meet lifestyle and family goals
• A supportive environment with peers who share your passion for improving people's lives

Conclusion

If you're passionate about delivering exceptional customer service and making a meaningful impact on the lives of others, we invite you to join our team at arenaflex. As a Customer Service Representative, you'll have the opportunity to work in a dynamic and supportive environment, with comprehensive training and ongoing support. Apply now to take the first step in your career journey and join our team of dedicated professionals who are committed to making a difference. Apply for this job