Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're committed to fostering a culture of collaboration, innovation, and customer-centricity. As a Senior Statistics Architect, you'll play a pivotal role in driving the transformation and innovation of our Voice of the Customer (VOC) method, ensuring that we continue to deliver exceptional experiences to our customers. If you're passionate about leveraging data to drive business growth and are looking for a challenging and rewarding opportunity, we encourage you to apply.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our company values are built around the principles of integrity, teamwork, and customer satisfaction. We're committed to creating a work environment that's inclusive, supportive, and empowering, where every colleague feels valued and heard.

The Customer Listening Team

Our Customer Listening Team is responsible for collecting and analyzing customer feedback across various channels, including surveys, social media, and customer interactions. With over 5 million surveys received annually, we're committed to delivering a world-class customer experience that meets the evolving needs of our customers. Our team is responsible for designing and implementing the Stop-to-Give-Up Voice of the Customer technique, which includes the layout and programming of customer satisfaction surveys.

The Senior Statistics Architect Role

As a Senior Statistics Architect, you'll be responsible for assisting in the transformation and innovation of our VOC method. Your primary focus will be on helping to improve and preserve the new Voice of the Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted through Qualtrics. You'll work closely with product and process owners, concern matter specialists from Qualtrics, and the Agile team in Technology to deliver innovative solutions that meet the evolving needs of our customers.

Key Responsibilities

* Collaborate with utility teams to outline, design, and capture business needs

• Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone Large Data Platform
• Design and build robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions
• Develop and deliver big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
• Provide pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer tale evaluation & elaboration, design and development of software program programs, checking out & builds automation tools
• Proactively identify and automate routine tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years

• Ability to collaborate with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups

Preferred Qualifications

* Experience with data modeling, statistical analysis, and data visualization

• Knowledge of data warehousing, ETL, and data governance
• Familiarity with cloud-based data platforms and big data technologies
• Experience with data storytelling and communication of complex data insights to non-technical stakeholders

Benefits and Perks

* Competitive base salaries and bonus incentives

• Assistance for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career growth and education opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We prioritize our colleagues' physical, financial, and intellectual health through every stage of their lives. We offer a range of benefits and perks that support our colleagues' well-being, including:

• Competitive compensation and benefits packages
• Flexible work arrangements to support work-life balance
• Opportunities for career growth and professional development
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're passionate about data-driven innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all colleagues. Apply for this job