Product Operations Generalist

Finch is a Series B company on a mission to revolutionize employment by building the infrastructure that powers every facet of work. The Product Operations Generalist will identify operational solutions, provide technical support for products, and collaborate with teams to ensure operational compliance and efficiency.

Responsibilities

• Identify operational solutions to address product or UX bottlenecks
• Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
• Build and maintain core security procedures and policies to ensure continual operational compliance
• Ensure we're processing workflows for our customers within established service level agreements (SLAs)
• Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
• Independently manage and set clear deadlines for multiple simultaneous projects
• Set a high bar for execution, both in terms of quality and speed

Skills

• 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
• Proven experience handling structured data (Excel, CSV, JSON, etc.)
• Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
• Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
• Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
• Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
• Ability to clearly document processes so they can be optimized over time
• Comfortable coordinating with multiple parties and building relationships both internally and externally
• Strong written communication skills
• Experience working with payroll, HR systems, or security compliance
• Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution

Benefits

• Equity for all full-time roles
• 10-year exercise window
• Exceptional benefits
• Commissions plans

Company Overview

Company H1B Sponsorship