[Remote] Hazardous Materials Call Center Support Specialist
Note: The job is a remote job and is open to candidates in USA. 3E is a mission-driven company dedicated to enabling a safer, more sustainable world through data, analytics, and software solutions. They are seeking a Hazardous Materials Call Center Support Specialist to join their Hazardous Materials Response Team, where the role involves responding to customer inquiries regarding hazardous waste, spill response, and emergency coordination, while delivering exceptional service in a fast-paced environment.
Responsibilities
- Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination
- Assist with transportation logistics and global incident response based on your training level
- Navigate multiple call types in a fast-paced, high-volume environment
- Deliver exceptional service with empathy, urgency, and professionalism
- Collaborate with cross-functional teams to drive high-quality resolutions
- Follow established protocols while maintaining accuracy and compliance
Skills
- 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
- High school diploma or GED
- Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
- Strong communication and active listening skills
- Ability to stay focused, flexible, and calm under pressure
- Call center or high-volume support experience
- Current or prior HazMat certification or equivalent training
- Field experience (e.g., spill response, lab packs, remediation)
- Environmental/safety coursework or certifications
- Emergency response or industrial safety roles
Benefits
- Performance-based incentive
- Equity
Company Overview