[Remote] Client Service Associate

Note: The job is a remote job and is open to candidates in USA. Moody's Corporation is a global leader in ratings and integrated risk assessment, transforming how the world sees risk. The Client Service Associate will provide exceptional support to clients, addressing inquiries and issues while fostering strong relationships within the organization.

Responsibilities

• Provide exceptional, professional, and timely support to Moody's clients, serving as the first point of contact for product inquiries and issues
• Communicate with clients contacting Moody's in a courteous, professional, accurate, and timely manner
• Identify product issues; triage, resolve, and/or escalate for resolution, while troubleshooting complicated issues in collaboration with your peers
• Document all interactions with clients, including issues reported, solutions applied, and any customer feedback received
• Escalate feedback to our development team and create best practices to improve site features and overall customer satisfaction
• Proactively follow up with customers to confirm their issues are resolved
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management, and the broader organization
• Support new product launches and business initiatives, including training, marketing activities, and feedback to the business
• Identify sales and up-sell opportunities for the business

Skills

• Strong customer orientation and an eagerness to excel as part of a dynamic, fast-growing team
• Excellent verbal and written communication skills, paired with strong critical thinking abilities
• Fluent in primary browser usage and troubleshooting (Chrome, Microsoft Edge, Firefox)
• Proven experience in a customer service role or contact center is a plus
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools—such as Copilot and ChatGPT—can be used to improve processes and drive efficiency
• Bachelor's degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service
• Experience with Salesforce or another CRM
• Exposure to the financial industry, banking, commercial real estate, or an adjacent industry

Benefits

• Medical
• Dental
• Vision
• Parental leave
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• A discounted employee stock purchase plan
• Tuition reimbursement

Company Overview

Company H1B Sponsorship