Experienced Senior Customer Care Representative – Remote Sales and Service Position at arenaflex

Join the arenaflex family, a world-class organization dedicated to protecting people, enhancing lives, and preserving the planet, in this exciting opportunity as a Senior Customer Care Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service, expanding relationships, and driving revenue growth from the comfort of your own home.

About arenaflex

arenaflex is proud to be a member of the global leader in Pest Control and other services across more than 90 countries. We are a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. Our legacy of excellence is built on a commitment to our mission, and we are constantly working to fulfill our promise to protect people, enhance lives, and preserve the planet.

Position Overview

As a Senior Customer Care Representative, you will be responsible for handling inbound service inquiries, creating leads, and selling new services to our customers. This is a service sales role that requires a unique blend of customer service, sales, and communication skills. You will have the opportunity to work from the comfort of your own home, provided you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an Ethernet outlet (25Mbps download & 5Mbps upload speeds).

Application and Interview Expectations

To apply for this position, you will need to complete the following steps: 1. Online application, including your resume/CV 2. Online assessments and Video Interview with our Talent Acquisition team 3. Offer and on-boarding

Job Responsibilities

As a Senior Customer Care Representative, your key responsibilities will include:

• Handling both residential and commercial customer calls/correspondence for service, scheduling, bill payments, and billing inquiries, turning great service into revenue-generating contacts
• Offering creative Home Inspection leads to all customers that qualify
• Identifying the needs of current and new customers and offering products to close sales and generate revenue and commissions
• One call resolution; using all available resources to resolve customer issues
• Cultivating and maintaining on-going customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with the ability to overcome objections and de-escalate situations
• Using computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicating with branch personnel to resolve service and scheduling issues
• Initiating outbound customer service calls for various campaigns
• Assisting with collecting payments that have gone to collections due to non-payment

Job Requirements

To be successful in this role, you will need to meet the following requirements:

• High school diploma or GED
• Combined 1-2 years of sales and customer service experience
• Ability to use computer-related technology
• Basic knowledge of Google Suite and Microsoft Windows
• Ability to type 25 wpm (preferred)
• Good verbal, written, and interpersonal communication skills
• Ability to meet the standard KPI required metrics
• Ability to maintain professional communication and remain efficient in a fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/workspace suitable for working remotely during scheduled shifts
• Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
• Child/dependent care as necessary during the hours of scheduled shift

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sit for long periods of time while using office equipment such as computers, phones, etc.
• Perform repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
• Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading

Why Choose arenaflex?

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below, you'll find information about some of what we have to offer:

• All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
• Click here to read more about our Total Rewards Program, which includes:

+ Professional and Personal Growth + Multiple avenues to grow your career + Training and development programs available + Tuition Reimbursement benefits (for FT Colleagues) + Health and Wellness + Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more + Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 + Savings and Retirement + 401(k) retirement plan with company-matching contributions + Work-Life Balance + Vacation days & sick days + Company-paid holidays & floating holidays + A company mindset that prioritizes health, safety, and flexibility

Equal Opportunity Employer

arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Apply Now

Don't let this opportunity crawl away – literally! Apply now to join the arenaflex team as a Senior Customer Care Representative. Apply for this job