Experienced Business Program Manager - Digital Customer Success at arenaflex

Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we interact with our customers. As a Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer experience at arenaflex. With a focus on digital customer success, you will be responsible for creating and delivering agile digital solutions that bridge the gaps between customer and partner needs and business outcomes.

About arenaflex

arenaflex is a company that empowers every person and every organization on the planet to achieve more. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide us in creating a culture of inclusion where everyone can thrive at work and beyond. As a Business Program Manager - Digital Customer Success, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

Key Responsibilities

As a Business Program Manager - Digital Customer Success, your key responsibilities will include:

• Bridge Gaps: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
• Customer Lens: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities.
• Hyper Focus: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology [CST] and CSBI Data Science.
• Get to Scale: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact.

Responsibilities

* Partnership and Collaboration: Build cross-team coordination and community of business and engineers to address challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions.

• Solution Definition and Design: Support the vision, strategy, and experience of a solution area for a domain area (e.g., hiring), and align technical solutions with overall business strategic objectives.
• Solution Delivery and Maintenance: Partner with the Engineering Team to deliver solution areas and minimize variance between estimates and actual project outcomes.
• Thought Leadership: Demonstrate expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value.
• Portfolio/Project Management: Assist in tracking, coordinating, and communicating end-to-end project schedules for solution area(s).

Additional Responsibilities

* Understand current user needs and gaps by conducting qualitative and quantitative analysis.

• Proactively identify and manage scenario backlog, including ensuring partner dependencies are delivered in a timely fashion.
• Partner with the developer team on performance, trade-offs, engineering challenges, and prioritization.
• Define and drive A/B experimentation plans that ensure statistically meaningful conclusions are reached.
• Partner with key internal and external partners to develop joint product plans, gather feedback, manage dependencies, and ensure customer success.

Qualifications

* Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years experience in program management, process management, process improvement or software development.

• OR equivalent experience.
• 3+ years of experience with using data, analytics, and/or metrics.
• Experience with end-user facing products and services, focus on UX.
• Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools.
• Experience in building large scale solutions.
• Project management, leadership, and cross-group collaboration skills.
• Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical.
• Analytical aptitude and track record of problem solving and ability to think strategically.
• Experience with A/B testing is a plus.

Compensation and Benefits

The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year. Certain roles may be eligible for benefits and other compensation.

Why Join arenaflex?

* Innovative Culture: arenaflex is a company that empowers every person and every organization on the planet to achieve more. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals.

• Diverse and Inclusive Environment: arenaflex is committed to creating a culture of inclusion where everyone can thrive at work and beyond.
• Opportunities for Growth: arenaflex offers a range of opportunities for growth and development, from training and mentorship programs to career advancement opportunities.
• Competitive Compensation and Benefits: arenaflex offers a competitive compensation package, including a range of benefits and perks.

How to Apply

If you are a motivated and experienced Business Program Manager - Digital Customer Success looking for a new challenge, please submit your application by July 25, 2024. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply Job! Apply for this job