Business Process Operations Analyst I - Commercial Lines
NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company focused on providing value-based insurance solutions. They are seeking a Business Process Operations Analyst I to support business users in technology and non-technology operations, assist in managing change, and optimize business processes.
Responsibilities
- Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise
- Support the launch of new products and services
- Demonstrate adaptability and core competencies in a dynamic environment
- Assists with managing change effectively while maintaining productivity and focus
- Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI)
- Prioritize and support the implementation of business process enhancements
- Provide support to business users for process and technology adoption
- Monitor and triage end-user support requests
- Report and follow up on production issues, coordinate incident management
- Collaborate with technology teams and solution owners to resolve incidents
- Support department operations, including newsletters, town halls, website management, compliance, and onboarding
- Ensure seamless transition of technology initiatives to business users
- Collaborate with solution owners to understand and communicate process changes
- Assist with change management and rollout of new products and technologies
- Support training and communication for new launches and updates
- Coordinate cross-functional impacts and provide recommendations to leadership
Skills
- Minimum 0 – 3 years' experience in understanding and analyzing insurance business processes
- Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests
- Basic ability to determine the root cause of problems and create solutions that resolve these problems
- Strong verbal, written, and interpersonal communication skills
- Ability to collaborate with diverse multi-function teams
- Embracing a growth mindset by learning new tools, products, and business processes
- Bachelor's degree preferred
- Property & Casualty Insurance experience preferred
- Ability to learn quickly in a demanding environment and adapt to change
- Passion to challenge the current state and embrace change
- Knowledge of Insurance products and certifications from The Institutes is a plus
Benefits
- 401(k) with employer match up to 8% and additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
- Discretionary bonuses
Company Overview