Experienced Sales Chat Agent – Omnichannel Solutions for Telco Programs
At arenaflex, we're on a mission to create conditions within which people can thrive. As a rapidly growing global company, we're committed to investing in our people and putting culture first. Our employees are the backbone of our success, and we're looking for talented individuals to join our team as Sales Chat Agents.
About arenaflex
arenaflex is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that puts culture and employees first, and we're passionate about delivering groundbreaking solutions for our clients and fulfilling careers for our employees.
Our Core Values
At arenaflex, we live by four core values that guide everything we do:
- Integrity: We do what's right for everyone – clients, shareholders, partners, and colleagues. We believe that teamwork is more important than self, and we create an atmosphere of mutual respect.
- Excellence: We deliver exceptional client results, reward and recognize performance, and relentlessly pursue improvement.
- Accountability: We act like owners, take pride in our work, measure results (our own and our clients'), and are passionate about what we do.
- Grace: We respect and appreciate differences, care for one another, practice humility, and make work personal.
Our Mission
Our mission is to create conditions within which people can thrive. We believe that happy, fulfilled teams deliver breakthrough results, and we're committed to investing in our people to make that happen.
Job Summary
As a Sales Chat Agent at arenaflex, you'll be responsible for communicating with customers through live chat or email to answer their queries and sell the value of our clients' products and services. You'll have the opportunity to earn bonuses, enjoy a dynamic team environment, and benefit from competitive benefits, generous incentives, and performance-based bonuses.
Responsibilities
As a Sales Chat Agent, you'll perform a range of tasks, including:
- Assisting customers who are active and lodge inquiries online via our client's website
- Handling incoming queries from customers who are interested in learning more about our clients' products and services
- Closing new phone/line subscriptions, adding in accessories to go with the phone, offering tablets and the latest phones
- Responding promptly to customer concerns, recording and documenting each transaction in all forms of communications
- Adhering to client privacy guidelines to ensure each customer's privacy
- Maintaining regular attendance as required by your position, including working non-traditional business hours, such as holidays, evenings, and weekends as business demands
Qualifications
To be successful as a Sales Chat Agent at arenaflex, you'll need:
- Basic math skills, data entry skills, and sales aptitude
- General understanding and experience with call centers/customer service, or sales
- Ability to use current computer equipment and programs being used
- Keen attention to detail, above-average oral and written communication skills
- Strong administrative, computer, organizational, and detail skills
- Ability to work independently and as a member of a team
- Strong problem-solving skills with the ability to monitor work for accuracy and thoroughness
- Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities
- Support for the mission, vision, and values of arenaflex
- Personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility
- Strong decision-making skills with good judgment
- Ability to multi-task and change from one task to another without loss of efficiency or composure
- Money motivation, aiming to maximize our UNLIMITED EARNING POTENTIAL
- Enjoy helping customers choose the best telecommunications package for their needs
- Comfortable interacting with a diverse customer base
- History of excellent work attendance required
- Minimum one (1) year Customer Service/Sales with upselling experience required
- Minimum one (1) year experience meeting goals or quotas required
- Minimum one (1) year Call Center experience in a sales account preferred
- Experience in the Telecommunications industry is a plus
- Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus
- High school diploma or equivalent required
- Willing to work onsite
What We Offer
As a Sales Chat Agent at arenaflex, you'll enjoy:
- Competitive benefits, including health, dental, vision, generous PTO, and a performance-based bonus program
- Opportunities for training and career development
- A dynamic team environment with a fast-growing company
- UNLIMITED EARNING POTENTIAL through bonuses and incentives
- The chance to work with a diverse customer base and make a real difference in their lives
- A comprehensive compensation package that includes a lucrative salary, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and sales, we want to hear from you! Apply now to join our team as a Sales Chat Agent at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job