[Remote] Risk Program Consultant - Remote

Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Risk Program Consultant will lead the relationship with assigned financial institutions, focusing on Fraud and Risk operations, while consulting on risk management strategies and ensuring quality service between Velera and its clients.

Responsibilities

• Strengthen top financial institution relationships by identifying and managing financial institution fraud/risk program needs, providing expert servicing oversight and accountability for financial institution critical initiatives and ensuring fraud and risk day to day servicing requests and needs are met
• Provide portfolio consulting on fraud and risk mitigation strategies, identify ongoing process improvements and operational gaps with recommendations for improvement
• Maintain extensive knowledge of all fraud and risk applications and systems both internal to Velera and external (within financial institutions and industry)
• Effectively develop and leverage partnerships with all Velera business units to ensure client initiatives, projects and business as usual issues and requests are resolved expeditiously to the client’s satisfaction and with risk management consulting
• Conduct root cause analyses and recommend steps to remediate risks based upon findings from research. Communicate those findings and recommendations at all levels with financial institution operational staff and executives as well as internal support teams. Ensure resolution and execution related to those plans/findings
• Conduct investigations of complex cross-channel fraud events or suspicious activity via detailed analysis of daily business records and ad-hoc risk assessments. Recommend and execute preventive actions resulting from those investigations
• Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication and action between all parties to ensure timely resolution and execution from Risk Management services teams
• Coordinate and monitor open risk management service tickets, inquiries and projects to ensure response timeliness, accuracy, and quality. Internally raise partner concerns to appropriate service team employees, and upper management, verbally and/or via Velera’s internal ticketing process. Ensure that all questions/inquires/issues from the financial institutions are recorded and tracked through resolution following defined process with the appropriate resolution comments
• Set and manage client expectations with regard to complex fraud mitigation system functionality, fraud related compliance and fraud mitigation rule and reporting implementation timeframes. Provide accurate cautions and clarifications related to client-specific conditions which could influence objective
• Develop and implement professional presentations as the need arises for various fraud meetings and financial institution training functions. Ability to communicate effectively via WebEx and conference calls, additionally delivering high quality PowerPoint presentations via webinars and face-to-face meetings with financial institutions and upper management
• Identify ongoing process improvements, operational gaps and potential remediation steps related to both existing and new financial institution experiences and processes
• Participate in special project teams supporting general business initiatives outside of the primary fraud detection and analytics function
• Lead and/or participate in assigned projects (internal and external) including cross-functional teams in support of Velera, business unit, and/or department goals and objectives providing best practice recommendations and oversight where appropriate
• Maintain current working knowledge of all Velera offered products and service applications including its key functions, risk management options, and associated reports. Recommend reports which meet daily client needs and work with internal analytic teams to generate customized reporting options for the benefit of individual/all EFS financial institutions or where appropriate
• Maintain an understanding of financial services regulations and requirements
• Perform other duties as assigned

Skills

• Bachelor's degree in Business Administration or related field or equivalent combination of education and experience required
• Five (5) years within the financial service industry required
• Four (4) years professional experience in risk management and/or fraud experience required
• Experience with data analytical tools required
• Multiple payments processing system knowledge
• Experience with financial institution core processing systems
• Project management experience
• CFE

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Company Overview

• Velera provides financial technology and processing solutions for credit unions. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.velera.com.

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