Application Engineer
Gotion Inc. is a leading power battery technology company focused on electric vehicle and energy storage innovations. The Application Engineer will provide pre-sales technical support, manage technical account engagements, and collaborate with various teams to ensure successful implementation and customer satisfaction.
Responsibilities
- Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues
- Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty
- Pre-sales technical support for utility scale and commercial business and projects/deals and customized/unique design support to ensure Gotion design win and high-quality designs that save our customers capital and labor costs
- Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements. Ability to lead product management and development of broad-based market training and tools that address best practices and requirements (e.g. standard and technical business tools)
- Coordination of field testing and feedback collection for new hardware and software
- Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts
- Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and EPC
- Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals
- Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support
- Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer
- Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support
- Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business
- Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors
- Acting as sales focal point for input/feedback into product management on major product and technical issues and recommended solutions
- Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues
Skills
- Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support
- Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer
- Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support
- Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business
- Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors
- Acting as sales focal point for input/feedback into product management on major product and technical issues and recommended solutions
- Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues
- BSEE, BSME or MS preferred
- 1-5 year of experience in ESS engineering/design technical pre-sales support and project management
- Ability to effectively communicate complex technical subject matter with external partners and customers
- Strong networking and communication expertise
- Ability and willingness to travel locally, domestically and at times internationally
Company Overview
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